Experience

Kittitas Valley Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Business Office Manager

  • Oct 2019 - Present

  The Business Office Manager – Home Health and Hospice is responsible for planning, organizing, directing and controlling the daily operations of the Business Office. Responsibilities include, but are not limited to, overseeing the day to day referral intake and clinical scheduling operations, overseeing the staff responsible for referral intake and clinical scheduling, development and execution of an annual sales and marketing plan for the agency, functioning as KVH Home Care services representative at appropriate places and events, and act as a liaison between all home care services and agency accounts.



LifeCenter Northwest

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Donor Information Specialist

  • Aug 2013 - Oct 2019

  Quality Assurance Responsibilities ➢Notify and collaborate with the Quality and Regulatory Affairs department in identifying non-conformances ➢Ensure all Deceased Donor Registrations are accurate and complete and submit them to UNOS in a timely manner. ➢Participate in and provide assistance with AOPO, UNOS, and CMS Audits ➢Facilitate training with both the Donor Information Group and Organ Donation Services to ensure accurate, timely review and closure of organ donor charts ➢Work closely with key stakeholders to ensure compliance with all of LifeCenter’s Standard Operating Procedures (SOP’s) and regulatory agencies requirements including but not limited to editing and/or creating new SOP’s and work instructions ➢Execute routine quality review of donor charts Donor Information Responsibilities ➢Construct donor records in accordance with LifeCenter policy and applicable regulation and standards ➢Collaborate with operational staff to ensure that donor records are complete, accurate, and consistent with LifeCenter documentation practices and to obtain corrections and additional information required for donor charts . ➢Work with other organizations (Hospitals, eye-banks, physician offices) in requesting relevant donor information including autopsy, toxicology, serology testing results, medical examiner and coroner’s investigative reports, medical records and microbiological cultures . ➢Perform preliminary review of critical donor information including but not limited to serology testing, plasma dilution assessment, declaration of death, authorization for donation and medical/social history ➢Provide stakeholders with timely notification of information which would affect the suitability of organs and/or tissues for transplant ➢Perform data entry of donor and recovery information to the LifeCenter Electronic Donor Management System and other databases ➢Ensure that donor information is handled in a secure manner



HealthPoint

• Biotechnology Research
• 1 - 100 Employee

• Patient Care Coordinator

  • Jan 2012 - Aug 2013

  Quality Assurance Responsibilities ➢ Facilitate care team and quality care council meetings ➢ Plan and implement PDSAs ➢ Work in coordination with other departments in implementing new matrices and benchmarks of quality standards, directed towards improving performance of departments with the goal of meeting National Committee for Quality Assurance (NCQA) standards in order for the organization to gain the recognition of Patient Centered Medical Home (PCMH) ➢ Act as a focal point and leader to all quality related programs and also direct quality assurance activities to ensure maximum quality and effectiveness regarding Meaningful Use standards and our electronic medical records. ➢ Produce marketing and patient education materials ➢ Research chronic disease management tools ➢ Report and track data/run charts and draft workflows ➢ Ensure that the majority of our patients receive general health maintenance such as preventive care and diabetic follow ups ➢ Direct employees to ensure highest standards of patient care so that the organization meets both internal and external requirements ➢ Train staff on the proper way to document in EMR Breast Cervical and Colon Health Program Responsibilities ➢ Screen, enroll, and recall patients ➢ Process referrals and verify insurances ➢ Schedule diagnostics and consultations and track outcomes ➢ Maintain monthly onsite mammogram screening event Leadership Responsibilities ➢ Serve as a backup to the Front Office Coordinator, the Medical Assistant Coordinator, and the Health Center Manager ➢ Open and close provider schedules in EPM ➢ Handle customer service issues and complaints and find answers to staff questions ➢ Report out to the Health Center Managers and upper management ➢ Participate in leadership meetings and promote team work ➢ Provide performance feedback and reviews ➢ Participate in staff interviews ➢ Assist with training new staff members



Pierce County Alliance

• United States
• Mental Health Care
• 1 - 100 Employee

• Case Manager

  • Aug 2009 - Jan 2012

  Overall job focus - worked in partnership with youth clients to enable them to become self-sufficient, live a happy, enriching life, and participate in a democracy. This required meeting their bio/psycho/social needs and documenting all service provisions and financial support. Biological ➢ Assisted clients in scheduling medical care and transportation for themselves and their children. ➢ Taught importance of physician follow-up and maintaining a healthy lifestyle. ➢ Taught clients how to apply for food stamps and how to access the local food bank. Psychological ➢ Provided supportive counseling as their case manager. ➢ Arranged for professional counseling for various psychological issues ➢ Coordinated services with the local county drug court, specifically the staff of counselors, lawyers, and case managers, to help clients refrain from substance use. Social ➢ Assisted with access to Section 8 housing through The Family Unification Program (FUP). ➢ Accompanied clients on an apartment “walkthrough” to determine suitability, and to ensure understanding of lease signing and compliance with housing rules and regulations. ➢ Assisted with educational needs including tutoring for GED or post high school program, occupation choice, and completing applications for government sponsored or private financial aid programs. ➢ Equipped with necessary life skills including monthly budgeting, use of public transportation, preparing income tax documents, and general problem solving skills. ➢ Taught parental skills for those who had children living with them or who were working with DSHS to reunite them with their children. Data Management Requirements ➢ Input on a quarterly basis, goal progress and service provision of each client in the National Youth in Transition Database (NYTD), the Homeless Management Information System (HMIS), and The DSHS Famlink system. ➢ Developed formal case plans with the client and service providers.



Columbia County Community Connections

• United States
• Government Administration
• 1 - 100 Employee

• Case Manager/Data Analyst

  • Dec 2006 - Jul 2009

  Data Manager/Analyst ➢ Completed monthly and quarterly performance reports for a grant funded by Georgia's Department of Human Resources. ➢ Managed data using the Academic PLUS system for a 21st Century Grant involving 250+ students, including registration, school & program attendance, report cards, disciplinary records, & CRCT scores. ➢ Co-developed a program outcome measurement tool, administered the tool (pre/post), and also input and analyzed data. ➢ Served on Family Connections' executive and collaborative board meetings, community domestic violence taskforce and the local homeless coalition. Case Manager ➢ Conducted school visits for youth referred from counselors, administrators, DSHS and Juvenile Court. ➢ Maintained comprehensive case files, input data and worked with independent evaluator to ensure program fidelity. ➢ Provided referrals for services and follow-up with other agencies. ➢ Responsible for ensuring program operated within budget guidelines.



AmeriCorps

• Government Administration
• 700 & Above Employee

• AmeriCorps Member

  • Aug 2007 - Jul 2008

  AmeriCorps Member ➢ Directed volunteer recruitment for agency projects and programs. ➢ Supervised and trained volunteers for projects such as toy and food drives, holiday festivals, community clean ups, and Thanksgiving dinner for over 150 local soldiers. ➢ Lead capacity building activities with local agencies to promote self-sustainability. ➢ Managed Work force Investment Act (WIA) grant * Facilitated family team meetings * Trained high school students in Keytrain preparing for Work Keys Assessment * Taught life skills, communication, leadership, and team building in after-school programs * Lead a summer work experience for youth * Prepared WIA quarterly and monthly reports ➢ Provided and co-trained the community on prevention issues pertaining to abstinence and gang awareness. ➢ Administered, input data, and analyzed (using SPSS) 200+ community strengths/needs assessments for evaluating Family Connection programs and prepared a formal report for agency director. ➢ Trained agency personnel on caseload management regarding confidentiality issues, preparation of non-judgmental case notes, and how to administer program evaluations to students. ➢ Customized forms from the public child welfare agency (DFCS) and other service providing agencies to enable the collection and sharing of information about mutual clients in the most efficient manner.