Customer Service Support Manager

• Oct 2021 - Present

Managing a team of administrators and service delivery representatives, to work effectively and efficiently to deliver customer excellence. Responsible for the process management and systems updating as well as invoicing and chasing outstanding debt. Safeguarding lead and new and existing customer engagement. I also engage with Corporate partners and internal fundraising teams.

National Support Team Manager

• Dec 2018 - Oct 2021

Managing a remote team of coordinators, to deliver a great experience for both our schools and volunteers. Keeping the team motivated and updated as needed as well as working on constant change and adapting to new priorities.

Team Leader

• Sep 2017 - Dec 2018

Managing a team of Coordinators to deliver excellent service, improved brand awareness and engage with Schools and Businesses.

Recruitment Executive

• Jan 2017 - Sep 2017

Supporting the charity to raise its profile and identify opportunities to support areas in the West Midlands to improve children's confidence and reading ability.

Actively Seeking New Opportunities

• Oct 2018 - Nov 2018

Business Development Manager

• Jun 2016 - Dec 2016

Responsible for maintaining excellent relations with existing customers, ensuring we fulfil on all obligations. Generating increased business portfolio by looking to introduce new customers to utilise our services to support their recruitment requirements. Responsible for maintaining excellent relations with existing customers, ensuring we fulfil on all obligations. Generating increased business portfolio by looking to introduce new customers to utilise our services to support their recruitment requirements.

Key Account Manager

• Dec 2015 - May 2016

Increase the sales performance of the South East and Midlands through regular visits and contact and introducing new clients. Increase the sales performance of the South East and Midlands through regular visits and contact and introducing new clients.

Match Day Hostess

• 2013 - 2016

Recruitment Executive temporary

• Aug 2015 - Nov 2015

Responsibility for the recruitment of volunteers within Staffordshire and Cheshire the volunteers would be given full training and support our schools in developing children who are struggling with reading Responsibility for the recruitment of volunteers within Staffordshire and Cheshire the volunteers would be given full training and support our schools in developing children who are struggling with reading

Corporate Account Manager

• Dec 2012 - Jun 2015

I managed a number of Key accounts, which involved creating effective working relationships both externally and internally with an end goal of delivering business results which benefit both parties. Additionally I conducted a sales manager role responsible managing a team of 3 Regional Account Managers. I managed a number of Key accounts, which involved creating effective working relationships both externally and internally with an end goal of delivering business results which benefit both parties. Additionally I conducted a sales manager role responsible managing a team of 3 Regional Account Managers.

Business Development Manager

• Mar 2002 - Dec 2012

A regional field based role developing relationships with existing and new partners to drive new customers into core bank channels. Identified new and improved routes to market utilising the business key sales channels. Working with my partners to support initiatives, attending promotional events and supporting the recruitment of new members. Attending a range of conferences, delivering presentations at various meetings with audiences ranging from 10-100. Conducting One to One meetings to identify target audiences/areas for promotions and opportunities for advertising. Show less

Assistant Branch Manager

• Aug 2000 - May 2002

Managing a team of people at Northwich and Knutsford whilst the Branch Manager was completing FP exams. Responsible for the smooth running of the branches and conducting performance reviews with the team. Ensuring the branch hit its targets and generate business leads.

Business Development Manager

• Mar 1998 - Apr 2000

Raising the performance of our Personal Lending and General Insurance Businesses by organising & writing workshops to increasing delegates knowledge and skills in selling the products.I regularly attended Mangers Meetings and became a key person within this business area. Responsible for increasing sales performance which improved 20% year on year until the role ended.. I also managed the telesales relationship with the Bank of Scotland during this time and regularly reviewed business performance with the telephone sales teams and key underwriters to discuss declines to improve the quality of the leads submitted for application. Show less

Customer Services Advisor

• Oct 1994 - Mar 1998

A key team player and part of the sales team responsible for generating business results for the branch to enable the team to hit target. Task force leader for Personal Loans ensuring the branch hit and exceeded targets.A negotiator within the branch for the team to resolve potential problems and offer resolutions to keep everyone motivated and the branch a great place to work. I also organised area nights out to encourage team building and sharing best practice.

Customer Service Advisor

• Jan 1986 - Sep 1994

My responsibilities were organising work for the engineers on a daily bases. Completing any outstanding actions e.g ordering parts to complete work for customers. Engaging with other business areas. Conducting and facilitating workshops through business change being the subject matter expert for support. A part of the Recreational Committee I was responsible for organising team building events to encourage cross department relationships. My responsibilities were organising work for the engineers on a daily bases. Completing any outstanding actions e.g ordering parts to complete work for customers. Engaging with other business areas. Conducting and facilitating workshops through business change being the subject matter expert for support. A part of the Recreational Committee I was responsible for organising team building events to encourage cross department relationships.