Experience

The Westin Portland Harborview

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Feb 2021 - Present

• Human Resources Generalist

  • Oct 2019 - Feb 2021



The Grand Hotel Maine

• Hotel Manager

  • Jan 2019 - Oct 2019

  Responsible for the overall success of the hotel; Meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met; Manage all areas of the hotel in accordance with company standards; Maintain balance between guest satisfaction and effective business management, ensuring financial viability; Facilitate various tasks that fall under human resources, profit management, safety and security; Encourage and curate a luxury resort experience where all employees are motivated to do the same Show less



Cape Arundel Inn

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Assistant General Manager

  • Jun 2016 - Jan 2019

  Oversee day to day operations of reservations and front desk administration; Train, supervise, motivate, evaluate, and schedule front desk and housekeeping staff; Coordinate front desk, housekeeping, and maintenance operations between two facilities; Maintain operational budgets, and strive to achieve guest satisfaction goals; Implement company policies and standards This year my team has achieved, and maintained, some of the highest guest satisfaction scores within our hotel collection, and we have been recognized throughout some of the most highly regarded travel media such as Conde Nast Traveler Readers' Choice Awards, and Travel+Leisure Magazine. This would not have been possible without every staff member’s complete participation. As a manager, my strategy is to always instill the importance of everyone’s role, and emphasize the positive results of their efforts. Show less



The Milestone

• India
• Media Production

• Front Office Manager

  • Apr 2015 - Jun 2016

  Greet guests and complete the registration process, Assist guests with check-out, Provide thorough information pertaining to the hotel and local area, Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, Receive, input, retrieve and relay messages to guests, Complete shift reports and process financial transactions in accordance with company policies and procedures, Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, Manage the Front Desk Agent schedule and payroll, Maintain hotel records and documents Show less



Inn by the Sea

• United States
• Hospitality
• 1 - 100 Employee

• Server/ Bartender

  • Jun 2012 - Nov 2015

  Ensure guests satisfaction by delivering exceptional service and high quality of product, Navigate seasonally rotating menus and extensive award-winning wine list, create craft cocktails, Perform food and wine presentations for VIP guests, Promote and represent the Inn during Maine Restaurant Week Ensure guests satisfaction by delivering exceptional service and high quality of product, Navigate seasonally rotating menus and extensive award-winning wine list, create craft cocktails, Perform food and wine presentations for VIP guests, Promote and represent the Inn during Maine Restaurant Week



Southern Maine Community College

• United States
• Higher Education
• 200 - 300 Employee

• Laboratory Assistant

  • Jan 2012 - May 2014

  Restore preserved invertebrate specimen collection, assist students with taxonomic identification, maintain equipment and supplies within several labs Restore preserved invertebrate specimen collection, assist students with taxonomic identification, maintain equipment and supplies within several labs



Port Huron Recreation Dept

• United States
• Public Safety
• 1 - 100 Employee

• Aquatics Director

  • Jun 2005 - Oct 2011

  Oversee programming for over 600 swim participants, Plan and implement community aquatic events, Supervise lifeguards, Facilitate training, Oversee daily operations, Prepare financial reports Oversee programming for over 600 swim participants, Plan and implement community aquatic events, Supervise lifeguards, Facilitate training, Oversee daily operations, Prepare financial reports



Boys and Girls Clubs of Southern Maine

• Program Coordinator

  • Jun 2009 - Sep 2011

  Direct after school activities for two satellite club locations adhering to national club standards and policies, Manage data and records pertaining to each club and its members, Direct staff, youth assistants, and volunteers, Research funding/ apply for grants, Coordinate special events, Arrange community involvement opportunities Direct after school activities for two satellite club locations adhering to national club standards and policies, Manage data and records pertaining to each club and its members, Direct staff, youth assistants, and volunteers, Research funding/ apply for grants, Coordinate special events, Arrange community involvement opportunities