Executive Officer

• Oct 2022 - Present

Administration Officer

• Nov 2018 - Oct 2022

Professional Staff Excellence Award, PVC Sciences - Highly Commended, 2020VC Excellence in Client Partnership Award - Nominee, 2020Administration Officer for the School of Environment and Science. Duties include managing the school's workforce planning document for academic workloads and course financial planning, managing administration of current PhD candidates across 2 campuses, creating and monitoring content on the School's official Instagram account, varied project administration, school based event management and day to day admin tasks for the school office.

Program Support Officer

• Oct 2021 - Mar 2022

Supporting Program Directors and undergraduate students in the Sciences group, School of Environment and Science degrees. - Program change administration - Orientation planning and facilitation - Student program management advice - Work Integrated Learning (WIL) working party Supporting Program Directors and undergraduate students in the Sciences group, School of Environment and Science degrees. - Program change administration - Orientation planning and facilitation - Student program management advice - Work Integrated Learning (WIL) working party

Senior Administration Officer

• Dec 2016 - Nov 2018

Senior Administration Officer for the Campus Services (Facilities Management) Team based at the Fremantle Campus. Duties included raising and managing financial documents for ongoing maintenance and short term project coordination, managing maintenance schedules for on campus student residences, managing contractor databases including liaising with finance department for contract renewals, leading small, short term building refurbishments, event coordination and streamlining office processes where possible.

Client Relations Officer

• Jul 2015 - Sep 2016

Duties Involved: • Managing and prioritising daily client communications • Coordinating student externships and placement within hospital • Diary management • Participating in service updates and streamlining administration processes • Participating in and coordinating team building, training and staff meetings • Booking surgeries and consultations in various calendars • Facilitating pet insurance claims to insurance providers • Managing customer enquiries via telephone and email • Assisting Vets and Nurses with daily tasks and enquiries • Maintaining a consistent high standard of customer service • Covering breaks and absences in reception – retail • Assisting nursing staff in hospital when required • General office duties For a short time I managed the business Facebook page and advertising needs until a permanent media consultant was employed.

Advertising Consultant

• Aug 2010 - Jul 2015

Team Member of the month April 2013 — nominated twice prior Team of the Year — 2013 Duties Involved: • Managing and prioritising daily client interactions • Initiating strategic relationships with clients - Some of a sensitive or confidential nature (industry) • Managing customer enquiries via telephone and email • Assisting other teams with daily tasks and enquiries • Maintaining a consistent high standard of customer service • Consistently achieving above 75% in call observations - Individual monthly coaching sessions • Preparing quotes and ad proof documents • Participating in service updates and process developments • Processing payment transactions for bookings • Participating in all team building and training tasks • Ensuring all self training is up to date via online portal

Contracts and Office Administrator

• Jul 2007 - May 2010

Duties Involved: • Screening mail/emails/phone calls, filing, data entry, completing reports etc • Reviewing road audit documentation - Level 1 Traffic Control certified • Highway incident database management • Calendar management for executive team • Raising and managing purchase orders • Assisting with tender submissions and associated documentation • Liaising with local council regarding road closures and incidents • Developing administration processes to streamline business activities • Maintain high level of customer service and communication with internal and external stakeholders.