Senior Principal Engineer

• Jun 2022 - Present

Owner

• Dec 2015 - Present

Freelance photography, Videography, & Graphic Design Services Freelance photography, Videography, & Graphic Design Services

AVP, Lead RPA Business Execution Consultant

• Nov 2021 - Jun 2022

Managed the delivery of transformational automation projects and technology solutions for the Human Resources organization using Robotic Process Automation.

AVP, Technology Business System Consultant

• Nov 2017 - Apr 2022

Scrum Master acting as a liaison between business and technology to evaluate project and enhancement requirements, and design and implement the most efficient and cost-effective solution per the vision set by the architects, application leads and technology manager. Successfully transitioned team from traditional project management to an agile methodology. Also managed the business continuity efforts for the groups technology portfolio.

Technical Project Coordinator

• Jun 2015 - Nov 2017

Managed the tasks necessary to onboard new businesses into the Enterprise PC Lifecycle Program, including all discovery information, identifying and providing technical solutions, and creating a formal agreement of services. Single handedly designed and implement a new satisfaction survey to aid in PC Lifecycle process improvement efforts. Lead the effort of understanding the key differences in supporting US-based team members versus those team members in International locations, in an attempt to expand the us-based proactive PC Lifecycle process to the International market.

IT Support Specialist

• Nov 2014 - Jul 2016

-Strictly follow the defined SOP of troubleshooting, ticket escalation and ticket resolution -Perform hardware builds and setups as assigned to support ongoing Operations Projects -Work with the Infrastructure and Development Support Team on network and server projects, upgrades, and support as requested -Provide desktop, tablet PC and handheld PC application support for internal users -Provide help desk support for requests coming in over the phone line, email, and walk-ins -Complete new hire setups in Active Directory and properly create exchange email accounts

IT Intern

• Mar 2015 - May 2015

-Identify key capabilities of solutions that will enable and support the goal to move internal sales representatives from Windows based tablets to iPads -Create deliverables including process designs and functional specifications -Host daily training webinars providing detailed instructions on iPad applications and functionality, supporting the learning curve of different operating systems -Create How-to-Guides as well as technical documentation to support the effort of moving sales Representatives from Surface Pro tablets to iPads

Technical Specialist

• Nov 2013 - Mar 2015

-Respond to email and phone inquiries to address internal/client help desk questions regarding their SQL Server environments -Responsible for Maintenance and development of websites and internal support systems -Prepare and maintain documentation pertaining to software, including training manuals, User manuals, online help tools, product videos, and other technical documentation -Respond to email and phone inquiries to address internal/client help desk questions regarding their SQL Server environments -Responsible for Maintenance and development of websites and internal support systems -Prepare and maintain documentation pertaining to software, including training manuals, User manuals, online help tools, product videos, and other technical documentation

Software Quality Assurance Intern

• Jun 2014 - Sep 2014

-Develop and maintain a customer friendly master bug list documenting the status of all known bugs within the software -Create a test suite using the Test Rail software that will be utilized every time there is a push from development to QA -Work closely with the development team to test all functionality of the software -Develop and maintain a customer friendly master bug list documenting the status of all known bugs within the software -Create a test suite using the Test Rail software that will be utilized every time there is a push from development to QA -Work closely with the development team to test all functionality of the software

PC Support Specialist

• Sep 2012 - Jul 2014

-Troubleshoot and repair technical issues pertaining to cable and internet throughout the UNC Charlotte campus and surrounding areas -Act as a liaison between the corporate company and the student community, reporting issues, providing feedback, and making suggestions for campus improvements -Troubleshoot and repair technical issues pertaining to cable and internet throughout the UNC Charlotte campus and surrounding areas -Act as a liaison between the corporate company and the student community, reporting issues, providing feedback, and making suggestions for campus improvements

STEM Coach

• Jan 2013 - Jan 2014

-Teach Algebra in Under represented High Schools through NASCAR racing examples -Teach Algebra in Under represented High Schools through NASCAR racing examples

Specialist

• May 2013 - Sep 2013

-Develop complete solutions based on customers’ specific needs -Provide an amazing, personalized shopping experience to each and every customer -Inspire a new generation of Apple enthusiasts through training and support services -Develop complete solutions based on customers’ specific needs -Provide an amazing, personalized shopping experience to each and every customer -Inspire a new generation of Apple enthusiasts through training and support services

President- UNC Charlotte Chapter

• 2012 - 2013

Serve as the internal manager of the Chapter Executive Board Track and evaluate all information necessary for chapter development Serve as the internal manager of the Chapter Executive Board Track and evaluate all information necessary for chapter development

Technical Support Analyst

• May 2011 - Aug 2011

-Troubleshoot and repair Sprint mobile technology -Provide answers to any technical support, network, or billing inquiry -Troubleshoot and repair Sprint mobile technology -Provide answers to any technical support, network, or billing inquiry

Software Engineering Intern

• May 2010 - Aug 2010

-Part of a Patent team -One of the Key Programmers on Application Workload Modeler Update -TCP/IP Level 3 Support -Part of a Patent team -One of the Key Programmers on Application Workload Modeler Update -TCP/IP Level 3 Support