Experience

OMNI MECHANICAL SERVICES LLC
• United States
• Construction
• 1 - 100 Employee
• Office Manager

  • May 2022 - Present

Precision Mechanical Services, LLC
• United States
• Construction
• 1 - 100 Employee
• Administrative Assistant

  • Mar 2021 - May 2022

County Wide Mechanical Services LLC
• United States
• Construction
• 1 - 100 Employee
• Marketing Customer Service Manager

  • Jun 2019 - Mar 2021

National Waste Associates, LLC
• United States
• Environmental Services
• 1 - 100 Employee
• Procurement Specialist

  • Jan 2017 - Jun 2019


iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Account Manager

  • Aug 2005 - Nov 2016

  Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer's usage of our product Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Proven track record of establishing customer-focused solutions that resolve collection hang ups for P&C accounts. Show less