Experience

Tailwind Business Ventures

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2018 - Present



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Diabetes Therapy Specialist

  • Mar 2017 - Jul 2018

  • Executed a solution based selling strategy to achieve goals • Overcame patient objectives and aversion to new technology and cost using competitive edge techniques • Build relationships with medical device distributors to grow the business • Contributed innovative ideas to facilitate growth, improve efficiency and promote workplace morale. • Participated in Workplace Education Program developing content for employee wellness, personal development and safety. • Executed a solution based selling strategy to achieve goals • Overcame patient objectives and aversion to new technology and cost using competitive edge techniques • Build relationships with medical device distributors to grow the business • Contributed innovative ideas to facilitate growth, improve efficiency and promote workplace morale. • Participated in Workplace Education Program developing content for employee wellness, personal development and safety.



Global Learn

• E-Learning Providers
• 1 - 100 Employee

• Program Specialist

  • Dec 2016 - Mar 2017

  • Developed field outreach plan for the purpose of enrolling students in LVN, RN and BSN educational programs. • Developed relationships with medical agencies for ongoing enrollment efforts. • Consulted with prospects, facilitated enrollment and provided onboarding services for new students. • Developed field outreach plan for the purpose of enrolling students in LVN, RN and BSN educational programs. • Developed relationships with medical agencies for ongoing enrollment efforts. • Consulted with prospects, facilitated enrollment and provided onboarding services for new students.



Laureate Education, Inc.

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Advisor

  • Jul 2011 - Jul 2016

  • Prospected, developed and built rapport with leads for conversion and referrals • Interviewed and qualified applicants for various degree programs based on need assessments via phone • Built relationships with students, prospects and employers to grow the business through referrals • Provided guidance through the Admissions Process and followed up to ensure retention • Overcame objections based on needs and products available • Consistently met and often exceeded targeted enrollment expectations per quarter. • Maintained retention levels over 90% with several quarters registering 100% retention. • Recognized for leading San Antonio Site in referrals at 40% of site's total enrollments Show less



VIPdesk Connect

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Remote Concierge

  • Oct 2007 - Sep 2011

  • Handle customer requests from the home using phone, email, and fax • Research and fulfill requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests. • Extensive research using the internet to provide detailed information regarding the above categories as well as others requiring a more skilled approach to online research • Perform individualized research for various clients on a variety of topics Show less



American Cancer Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Cancer Information/Clinical Trials Specialist

  • Mar 1999 - Aug 2007

  • Answered incoming calls at the National Cancer Information Center • Provided written answers to questions about cancer and related issues sent to the American Cancer Society via www.cancer.org as an online Cancer Information Specialist • Developed templates to be used by other online Cancer Information Specialists to address specific requests about various topics • Made referrals to other organizations, local resources, and cancer related facilities based on constituent need • Informed callers about specific programs and services offered and directed them to the department that could help them access those programs/services • Served as librarian for medical reference library at NCIC • Worked as a Clinical Trials Specialist and helped patients find trials for which they would be eligible. Worked with patients to facilitate their enrollment in a trial. • Selected several times to provide feedback on a Calibration Advisory Group with the Quality Department to evaluate standards used to monitor the quality of service provided by Cancer Information Specialist and e-mail Cancer Information Specialists • Provided support to other Cancer Information Specialists as part of a CIS response team. Show less