Experience

HelpingMinds

• Australia
• Mental Health Care
• 1 - 100 Employee

• Access Inclusion Officer

  • Jan 2023 - Present

• Customer Service Officer

  • Aug 2022 - Jan 2023



Hope Community Services Ltd

• Australia
• Mental Health Care
• 1 - 100 Employee

• Administrative Assistant



Wave n Wattle Group

• Australia
• Medical Practices

• Medical Receptionist

  • Aug 2020 - Jan 2023



Bluff Point Surgery

• Medical Receptionist

  • Jun 2020 - Jan 2023



St John Ambulance (Vic)

• Australia
• Non-profit Organization Management
• 100 - 200 Employee

• St John Medical

  • Dec 2021 - Aug 2022



Batavia Health

• Australia
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Jun 2018 - May 2019

  •Front line customer service including; Assisting customers face-to-face with general enquiries including appointment bookings. •Handling money and maintenance of the desk cash registers. •Organising patients care plans. •Calling patients about results. •Processing private and confidential information on a daily basis. •Assisting clients with queries in regards to specific policy's. •Ensuring that information is handled carefully and is transported appropriately. •Assisting customers with questions about procedures and payment information as well as handling customer complaints. •Handling sensitive matters in a kind and empathetic way. •Ensuring that the medical centre is armed and locked accordingly.



Department of Transport and Main Roads

• Australia
• Government Administration
• 700 & Above Employee

• Regional Service Officer

  • Jul 2015 - Jun 2018

  •Front line customer service including; Assisting customers face-to-face with general enquiries, including vehicle questions and licensing information as well as handling customer complaints. •Managing money and maintenance of the desk cash registers. •The handling of private and confidential issues in a sensitive manner, including racial and disability issues or concerns. •Making outbound phone calls to resolve queries & issues with licensing. •Assisting clients with questions in regards to the specific policies regarding change of personal details, change of plates, vehicle transfers, demerits and penalties, as well providing or locating sufficient information about various policies, protocols and legislation as per DOT guidelines. •Auditing remote regional branches and verifying manual offline work