Insurance Verification Specialist

• Aug 2021 - Present

HIM Student

• Apr 2018 - Present

Associate Degree in Health Information Technology Associate Degree in Health Information Technology

Home Health Aide

• Aug 2020 - Mar 2021

Patient Care Team Lead/ Office Manager

• 2001 - 2009

•Acting as a Patient Care Coordinator, Senior Patient Care Coordinator, & Patient Care Team Leader •Ensuring excellent customer service by working independently and with a team to achieve outcomes. •Mastery of office skills; gaining proficiency in applications such as MS Word, Excel, along with use of internal intranet used for basic data entry and inventory management. •Meeting key performance indicators related to experience with multi-line phones •Other Tasks Duties and Responsibilities include: dispensing medication as prescribed, setting up rooms for providers, and taking patients’ vitals. •Tracked patient reports and Health Department reports to maintain quality standards. Show less

Customer Service Representative

• 2000 - 2001

•Meeting Key performance indicators related to experience with multi-line phones while scheduling pickups of donations. •Facilitated in mobilizing over 20 donation trucks. •Coordinating drivers’ needs by providing information, directions, and various drop-off locations. •Meeting Key performance indicators related to experience with multi-line phones while scheduling pickups of donations. •Facilitated in mobilizing over 20 donation trucks. •Coordinating drivers’ needs by providing information, directions, and various drop-off locations.

Customer Service Manager

• 1998 - 2000

•Providing excellent service and ensuring sales outcomes during customer transactions. •Maintaining financial stability by issuing receipts, credits, and change as needed. •Ensuring organizational cleanliness standards were met/exceeded; providing support and assistance to leadership and team members for the same. •Supervising the layaway department including internal auditing, inventory management, and scheduling of department staff. •Providing excellent service and ensuring sales outcomes during customer transactions. •Maintaining financial stability by issuing receipts, credits, and change as needed. •Ensuring organizational cleanliness standards were met/exceeded; providing support and assistance to leadership and team members for the same. •Supervising the layaway department including internal auditing, inventory management, and scheduling of department staff.