Experience

Accuteque

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Operational Excellence

  • Jul 2019 - Present

  Operational Excellence is a key service for Accuteque and compliments our other streams of Emerging Technology and Quality Assurance. Everything we do is designed to help your organisation achieve operational excellence. Whether we are assisting you to clarify your strategic intent, supporting you in a transformation, facilitating better internal alignment or working with you to review some aspect of organisational performance, we aim to deliver sustainable improvement. When I work with you, I seek to understand the context that you operate in and tailor my approach accordingly. This means considering the organisational culture, your drivers, and organisational capacity for change so that we move at a pace and scale that works for you. I make sure I understand your goals and what your measures of success are so that I know when we have achieved success. - Working with some great people to transform the operational and organisational behaviours for one of the big 4 banks. - Executing on a strategy to transform the operational and organisational behaviours and ways of working from a traditional to contemporary operating model; - Delivering a contemporary governance model that aligns with the overall bank governance framework; - Designing a contemporary operating model that delivers operational benefits, reducing waste and increasing productivity. Show less



Latitude Financial Services

• Australia
• Financial Services
• 700 & Above Employee

• Delivery Lead and Scrum Master

  • May 2021 - Dec 2021

  Apologies - I haven't updated Linkedin - I started this role in May :( Delivery Lead and Scrum Master for two business squads (+30 people), leading Digital Transformation of Collections and Decision Systems for Credit Cards (for Australia and New Zealand). Apologies - I haven't updated Linkedin - I started this role in May :( Delivery Lead and Scrum Master for two business squads (+30 people), leading Digital Transformation of Collections and Decision Systems for Credit Cards (for Australia and New Zealand).



AGL Energy

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Program Manager, Future IST

  • Oct 2018 - Jul 2019

  Secondment position working on various initiatives including- Defined a Ways of Working Framework that underpinned a contemporary operating model- Developed a Balanced Scorecard framework and pilot- Orchestrated a 2-day interactive expo for 600 people over 2 days that set a high bar for AGL

• Release Train Engineer

  • Jun 2016 - Oct 2018

  I’m truly excited at this role change at AGL and look forward to applying and utilising my SAFe and Agile learnings in practice.The AGL Release Train Engineer (RTE) is a scaled agile role that keeps the Digital Scrum Teams and other individuals on track. Think scaled or uber-scrum master and you get the idea. Steering the Agile Release Train (ART) is the main responsibility of the role and includes lots of facilitation across the program of work, managing risk and escalating impediments as well helping to drive continuous program-level improvement.As a servant-leader to the development teams my primary management objective is to support the needs of the teams, the program and the portfolio and to ensure the train continues to deliver incremental business value to AGL customers. I lead subject matter experts to resolve project challenges, and remove obstacles and impediments to ensure AGL's business and operational objectives are met. Key to the role is communication; both externally to business stakeholders and executive/ senior management through improving the visibility of delivery relating to program objectives. And internally to the people on the train through the alignment initiatives back to business context. Show less

• Digital Program and Service Operations Manager

  • Sep 2015 - May 2016

  Reporting to the Head of Digital Strategy and Delivery I am the "front door" for digital based initiatives across AGL. I am responsible for the end to end management of the digital program of work and operational performance to ensure our web and app based services aligns with customer and business needs.

• Manager, Business Architecture - Digital,Marketing and Sales

  • Jan 2012 - Sep 2015

  Reporting to the Head of Business Architecture, I work with key stakeholders to ensure we have a clear strategy and road map to manage improvements within the Digital, Marketing and Retail Sales arm of AGL. I manage a team of 12 architects and analysts who are responsible for designing solutions and delivering initiatives that continuously improve the processes, system and people.The role requires extensive stakeholder management, the ability to articulate and develop strategy as well as ensuring the program of work is delivered in a timely and cost conscious manner. Some key achievements included: • Defined and developed strategy to address a soon to be unsupported version of SAP CRM. This involved working across many areas of the business to get agreement for the right plan and resourcing options. The upgrade project was delivered on time and on budget and was completed in April 2015• Supported and drove initiatives that allowed Retail to develop and evolve our digital channel. Using Agile delivery methods and capabilities, AGL was the first Tier 1 utility to deliver a mobile app in Australia. Show less



Paxus Australia Pty Ltd

• Manager, Information Office

  • Apr 2008 - Apr 2012

  As a member of the management team and reporting to the MD I managed Information and IT for Paxus. This included - Project Management of Strategic Projects to ensure priorities were met through a disciplined approach - Management of IT relationships with owning company CSC and other vendors and suppliers- IT System Management including identifying infrastructure and technology opportunities for reducing costs and improving speed in the way we do business - Knowledge Management including reporting, infrastructure and document management and retrieval- Change Management and Quality Certification Show less

• Knowledge Manager

  • 2002 - Apr 2008

  As a member of the management team, reporting to the MD I was primarily responsible for Information and process.-Developed a knowledge framework and repository for the information required for Paxus to better meet business needs- Project planning, co-ordination and management of initiatives to provide and support an infrastructure to meet Paxus’ information needs- Researched, evaluated , designed and implemented a content management based Intranet (iPublish) as a self managed information tool- Researched, evaluated and implemented a Business Process Modelling System (Provision) to capture the as-is business processes and model process improvements- Researched, evaluated, designed and implemented a Change Management Tool (Resolve) to track and manage business and system changes Show less



CSC

• Computer Networking Products
• 1 - 100 Employee

• Marketing Manager

  • 1988 - 2000

  Managed a multi-disciplinary team of product marketing and sales support consultants who were responsible for developing and disseminating provocative content that stimulated positive employee and customer action. . I presented at and participated in industry events and implemented initiatives to share information internally encouraging and enabling improved and consistent CSC messaging to the regional financial services market. Over my long history with CSC I worked in various roles and in many countries around the world. I started as a Project Manager with the implementation of COGEN for the insurance sector and used that as the spring board to work as a consultant based in the UK for the implementation artificial intelligence solutions. I returned to Australia in the late 90s working towards Y2K for CSC and then Marketing Manager for Financial Services. Show less