Michelle Phares
Computer Systems Administrator at E&M Technologies, Inc.- Claim this Profile
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Bio
Credentials
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Business intelligence Fundamentals online course
SimplilearnOct, 2021- Nov, 2024 -
Introduction to Data Science online course
SimplilearnOct, 2021- Nov, 2024 -
Introduction to Data Vizualization
SimplilearnOct, 2021- Nov, 2024 -
Tableau 10 Online Course
SimplilearnOct, 2021- Nov, 2024 -
What is Business Analysis?
LinkedInAug, 2021- Nov, 2024 -
Network Forensic Analyst
US NavyMar, 2015- Nov, 2024 -
Dale Carnegie Leadership Course
Dale Carnegie TrainingJul, 2014- Nov, 2024 -
Homeland Security Undergraduate Certificate (GPA: 4.0)
Excelsior CollegeJun, 2013- Nov, 2024 -
Criminal Profiling Undergraduate Certificate (GPA: 4.0)
Excelsior CollegeAug, 2011- Nov, 2024 -
Communications Signals Analysis and Reporting
US NavyAug, 2008- Nov, 2024 -
Security+
CompTIAJan, 2012- Nov, 2024
Experience
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E&M Technologies, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Computer Systems Administrator
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Sep 2021 - Present
• Qualified through Phase 3 (System Operator) in under a month, ahead of the provided deadline. • Provides “classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.” Supports corporate and customer missions to provide world-class IT services and support that connects systems and users across NORAD in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areas. • Assists with the implementation/maintenance of various technical systems and serves as an interface to the supported community users. Serves as a backup to lead computer systems administrator. Builds and/or debugs complicated hardware and software to correct difficult problems using technically advanced problem-solving skills. Develops and implements system documentation and operation procedures. Identifies and corrects processing anomalies. JAN 2022 - Present: Completed training and currently performs additional duties as the Records Coordinator for my work center. Ensure that current administrative and operational records and forms are available for use as well as previous months forms/records are archived in both the Air Force Record Information Management System (AFRIMS) and the Electronic Records Management (ERM) systems. FEB 2023 - Present: Proven competency with current Operator-level duties; was awarded with System Administrator privileges for the work center and its operating system. Show less
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Strategic Manager
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May 2017 - Dec 2020
• Proven project management skills as part of a four-person team who created a work center from scratch, participated in networking meetings, created working documents and operating procedures, created website content to share capabilities with partners and customers.• Led a six-person team in providing logistical guidance to assist in the strategic collection of information. Created and released 20 different intelligence packages to customers and partners. Content was up-loaded to the work center’s website for easy access.• Proficient in more than five classified operational programs used to compile products to assist in the collection of intelligence for supporting partners and customers within the organization. Drove the revision and update of production and standing operation procedures, resulting in the savings of 10 work hours for each completed package.• Mentored five people, one of which was selected as Employee of the Quarter. Leadership led to my team being chosen as Team Performer of the Quarter for the office. Show less
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Senior Manager
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Dec 2015 - May 2017
• Directed the collection posture of a rotating watch floor that consisted of more than 200 multi-service employees conducting operations and threat warning support to theater and tactical assets in the Pacific Command Area of Responsibility. • Performed as the data acquisition representative to a 365 day ran watch floor, the point of contact for matters related to SIGINT data collection and forwarding. Assisted in the re-allocation of assets, greatly enhancing task support to partners and internal customers. • Delivered 60 briefs to the top organizational hierarchy and assisted in the re-allocation of assets to a highly contested area, greatly enhanced task support to organizations in the vicinity. Show less
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Lead Supervisor
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Aug 2012 - Nov 2015
• Led a team of nearly 80 employees and ensured the medical capability, qualifications, and training of those employees. Created an innovative schedule to optimize personal time while ensuring 100% of the workload was completed; simultaneously improving the quality of work performed.• Led five operational teams and ensured the release of over 500 reports, the discovery of more than 100 new signals, as well as a 100% qualification rate for all employees not in a training status. Team management led to the discovery of 700 actionable indicators resulting in the early detection and blocking of 162 adversary internet protocol addresses.• Assisted with the promotion of six employees, the job qualification of 10 employees, and the selection of two employees as Employee of the Quarter resulting in my receipt of the Navy and Marine Corps Commendation Medal.• Created the Command Volunteer Coordinator duty, resulting in the tracking of 76 people who volunteered over 900 hours. This resulted in my receipt of the Military Outstanding Volunteer Service medal. Show less
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Lead Supervisor & Training Manager
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Jul 2009 - Jul 2012
• Leadership of 15 military service employees led to the seizure/disruption of 67 metric tons of narcotics within the office’s operating area resulting in the award of the Joint Services Achievement Medal. Managed 865 Joint Interagency task Force South (JIATF-S) cases which led to an additional 43,300 kgs of narcotics seized and 19,500 kgs narcotics disrupted.• Aided in the development of the office’s highly intensive training plan, ensuring the 9 shift-worker team obtained proper knowledge. Provided sage guidance and mentorship to 3 peers and 5 junior employees; efforts ensured that 4 military employees received warranted awards and 3 employees were able to participate in the promotion cycle. Show less
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Education
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2022 - 2024
Colorado Technical University
B.S. Computer Science, Computer and Information Sciences, General -
2018 - 2020
Excelsior College
Masters of Science, Homeland Security and Emergency Management -
2005 - 2008
Excelsior College
Bachelor of Arts, Liberal Arts, Liberal Arts and Sciences/Liberal Studies
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