Experience

Golf Management Group

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Membership Services Manager

  • Jul 2019 - Present



St Bonaventures Charity Trust

• HR & Learning & Development

  • Jan 2013 - Present

  Provide advice and consultancy on all Human Resource & Learning & Development matters to Board of Trustees, Management and employeesAdvise and facilitate on all People Frameworks & ProcessesConsult, update and implement all polices & procedures Produce annual training plan ensuring all statutory training requirements are met and within budgetSource Learning & Development solutions to meet identified needs, ensuring fit for purpose and cost effectiveProvide one to one coaching to newly promoted Manager Manage the recruitment process through to induction



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• HR Advisor

  • Sep 2016 - Jul 2019

  Coach and advise Managers on investigations, disciplinary and grievance matters in line with Company Policy & Procedure. Ensuring Managers are coached on conducting effective meetings and statements, documents are completed accordingly ensuring Managers are fair and consistent Coach and advise Managers through the Performance Improvement Process to enable them to raise capability and performanceAdvise & Coach Managers with regards to long-term absence cases, Coach Managers on how to deal with short term sporadic absence issues in with the Company Disciplinary Procedure.Advise & Coach Managers on dealing effectively with Flexible Working applications. Ensuring that where Flexible Working Requests are agreed the employees new working arrangements are confirmed in writing and relevant changes are made. Where requests are rejected support the Manager with the written outcome and appeals process (where appropriate).Prepare severance calculations in line with Company Policy. Draft and prepare compromise agreements, notice and redundancy consultation letters. Advise Managers and Employees in respect of contractual and statutory entitlements regarding family leave (Maternity, Paternity, Adoption and Parental Leave)Design and develop Manager guides to support policies and proceduresReview and update HR Policies and Procedures

• HR Shared Services Team Leader

  • Jul 2015 - Jul 2019

  Lead a team of HR Administrators, ensuring People Services employs the very best skills for administrative support and strives for continuous commitment to develop the skills in the team and provide regular feedback.Track team performance via the Telephony and Case management system to support development and requirements of the team.Drive continuous improvement by continually reviewing processes and identify differences across the businesses People Services supports to ensure consistency and standardisation.Develop and maintain excellent working relationships with key business and HR customers. Resolves issues and complaints as and when required;Oversee the day to day operations of the People Services Admin function, plan and allocate work appropriately and manage resource effectively across the team to ensure holidays and sickness do not affect the service levels across the business.Plan, manage and co-ordinate assigned projects and ensure successful execution and delivery;



Elite Cleaning and Environmental Services Ltd

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Interim

  • Jul 2014 - Jul 2015

  Provide a highly effective and varied HR & L&D service to all Managers and employeesOffer advice and guidance on all people related matters including; performance management, absence management, disciplinary issues and grievances, recruitmentDesign and deliver soft skills training for Managers and Supervisors Provide a highly effective and varied HR & L&D service to all Managers and employeesOffer advice and guidance on all people related matters including; performance management, absence management, disciplinary issues and grievances, recruitmentDesign and deliver soft skills training for Managers and Supervisors



cooperative banking group

• Leadership & Coaching consultant

  • Jul 2010 - Dec 2012

  Engaged & maintained relationship with key stakeholders. Influenced stakeholders at various levels – Engaged with Exec members, Business leaders & Function leaders for various coaching and mentoring initiatives Designed and launched Mentoring programme and intranet site and provided ad-hoc consultancy support Supported the development of a coaching culture across the organisation by creating a centre of excellence, implementing coaching standards & competencies in line with external best practice.Defined SLA’s throughout each stage of the coaching process to create a positive customer experience Provided advice and guidance to Leaders and Managers on Coaching/Mentoring and Capability issuesDesigned and delivered engagement sessions for accredited coach poolEvaluated value of coaching by conducting internal survey of accredited coach closed relationships for 2010/ 2011Designed a proposed approach for evaluating impact of coachingDesigned and launched Coaching zone (an intranet site dedicated to coaching) Built effective relationships with wider Leadership, Management & Talent team, making progress on joining work together Demonstrated resilience & flexibility to adapt when priorities have changed due to stakeholders requirements As a coaching team we built the foundations to become a centre of excellence by recognising & addressing the need to shift the coaching agenda to make it more strategic



Cooperative Financial Services

• Curriculum Development Adviser

  • Jan 2008 - Jul 2010

  Researched, designed and delivered a range of interventions established root cause, current capability and required capability Consulted key stakeholders and worked in partnership throughout the design and delivery of development programmes. Engaged colleagues and Business Leaders on the proposed strategic statements, values behaviours and the interim recognition scheme.Project managed the design and delivery of development programmes. Evaluated all pilot activities, producing evaluation report with lessons learnt and recommendations. Continually monitored the effectiveness of the mentoring programme by holding focus groups and drop-ins sessions and gathering evaluation data throughout the programme. Successfully integrated in to wider teams of new organisation, working across culture and leadership and people development adapting to different styles of work practices, pace and challenges. Building new relationships and ensuring alignment to all frameworks and practicesNetwork and work collaboratively with all external partners. Invited by Sheffield Hallam University and Clutterbucks to attend the annual European Mentoring conference to share CFS mentoring experience. Interrogated and fully understand the development needs of the business and delivered specialist advice and guidance to stakeholders on development solutions i.e. team development, management development & mentoringChallenge stakeholders thinking and influence in a positive way to meet all expectations to ensure development programmes reflect needs of the Business i.e. Business Partnering ProgrammeProject managed development solutions, working in partnership with external partners and independentlyGenerated ideas to support blended learning across the curriculum and strategic projectsEvaluated development solutions on the basis of delegate reaction, learning acquired and behavioural change Implemented Lunchbyte sessions (lunchtime learning & development sessions on various topics

• IS Training Consultant

  • Nov 2006 - Jan 2008

  Liaised with the IT community to identify their training needs and provided training solutions through the most cost effective way, ensuring alignment to the departments strategy and the individuals aspirationsGained trust and respect from Managers, Line Managers by listening to their specific needs, communicating effectively and regularly with them, and offering realistic learning and development solutionsEmbedded the Performance Development process by designing and delivering modular workshops and holding surgeriesBuilt effective relationships with third party suppliers to provide bespoke courses to support the move to a more commercially focussed departmentDeveloped IS Training intranet and toolkit



Stockport College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• HR & Staff Development Consultant

  • Sep 2003 - Nov 2006

  Successfully undertaken training needs analysis for new management structure and designed and delivered high quality management development programme with online intranet siteCoordinated & facilitated action learning sets and mentoring schemePlanned and organised cross college development days for 800 staffLead and coordinated the Investors in People accreditation for the College Successfully undertaken training needs analysis for new management structure and designed and delivered high quality management development programme with online intranet siteCoordinated & facilitated action learning sets and mentoring schemePlanned and organised cross college development days for 800 staffLead and coordinated the Investors in People accreditation for the College



Cresta Holidays

• Senior Training Officer

  • Mar 1998 - Jul 2003

  Successfully led a team of trainers to deliver excellent training service to the businessCoordinated the incoming workload and training within the department to ensure the department achieves success in meeting business priorities and objectivesEffectively designed and delivered and evaluated high quality training interventions to Managers and front line staffHeld bi-monthly development forums for leaders across the business Successfully led a team of trainers to deliver excellent training service to the businessCoordinated the incoming workload and training within the department to ensure the department achieves success in meeting business priorities and objectivesEffectively designed and delivered and evaluated high quality training interventions to Managers and front line staffHeld bi-monthly development forums for leaders across the business