Experience

The Prince & Princess of Wales Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head Of Fundraising

  • Oct 2021 - Present

• In Memory and Legacy Manager

  • Feb 2021 - Present

  Glasgow, Scotland, United Kingdom Responsible for all aspects of Legacy and In Memory giving. Engaging with internal and external stakeholders to ensure financial and stewardship targets are met. Organising all related events, appeals and marketing, including managing Tribute Funds and Light up a Life. Oversee management of the supporter database, providing reports to monitor progress and inform fundraising strategy. Key skills: building relationships with internal and external stakeholders, engaging sensitively with bereaved… Show more Responsible for all aspects of Legacy and In Memory giving. Engaging with internal and external stakeholders to ensure financial and stewardship targets are met. Organising all related events, appeals and marketing, including managing Tribute Funds and Light up a Life. Oversee management of the supporter database, providing reports to monitor progress and inform fundraising strategy. Key skills: building relationships with internal and external stakeholders, engaging sensitively with bereaved families, marketing, reporting and training.

• Supporter Relations Manager

  • Aug 2016 - Feb 2021

  Glasgow, United Kingdom Managing a fantastic team of staff and volunteers committed to securing income through database driven direct marketing and analysis. Responsibilities include marketing, reporting, data protection, training, managing the Raiser's Edge database, Gift Aid, and first line IT support. Ensuring maximum supporter retention and engagement. Working across all departments involved in income generation and income administration to ensure smooth fundraising operations, to build long-lasting relationships… Show more Managing a fantastic team of staff and volunteers committed to securing income through database driven direct marketing and analysis. Responsibilities include marketing, reporting, data protection, training, managing the Raiser's Edge database, Gift Aid, and first line IT support. Ensuring maximum supporter retention and engagement. Working across all departments involved in income generation and income administration to ensure smooth fundraising operations, to build long-lasting relationships with supporters. Key areas of expertise: data management, marketing, reporting, fundraising operations, Raiser's Edge training and data protection legislation. Presented twice at Blackbaud's bbcon London conferences and the IDPE conference.

• Data and Insight Manager

  • Jun 2013 - Aug 2016

  Deliver insightful strategic and profitable process change in the organisation, vital to Hospice fundraising operations during the £21m capital appeal. Including implementing improvements to data capture and storage. Responsible for organising the direct marketing elements of the capital appeal, liaising with internal and external stakeholders to ensure the success of campaigns. Managed all aspects of the Raiser’s Edge supporter system, training and assessing staff and volunteers and managing… Show more Deliver insightful strategic and profitable process change in the organisation, vital to Hospice fundraising operations during the £21m capital appeal. Including implementing improvements to data capture and storage. Responsible for organising the direct marketing elements of the capital appeal, liaising with internal and external stakeholders to ensure the success of campaigns. Managed all aspects of the Raiser’s Edge supporter system, training and assessing staff and volunteers and managing the data activity of the users throughout the fundraising, volunteer, finance and supporter relations departments. Used data skills to ensure fundraising event and appeal success. Skilled in training, Gift Aid, data segmentation, data protection, data capture, appeal and event marketing, reporting and analysis.

• Challenges Fundraiser

  • Mar 2007 - Jun 2013

  Glasgow, United Kingdom Responsible for the organisation of a varied portfolio of fundraising challenge events. Including the recruitment and stewardship of participants. Delivering events and building relationships with supporters and event suppliers. Significantly increased revenue for all challenges and introduced successful new events to the fundraising calendar.

• Database Manager

  • Apr 2003 - Mar 2007

  Scotland Initially my responsibilities involved restructuring the procedures for the Raiser's Edge database system and cleaning up the system. Then my role evolved into managing and monitoring this system and users. A high level of user training and problem solving was involved. Also responsible for organising the re-design of the Hospice website as well as networking and promoting fundraising activities



Absolute Quality Europe Ltd

• Key Account and Tech Support Manager

  • Nov 1999 - Apr 2003

  Glasgow Responsible for knowledge base management in addition to motivating, monitoring and organising a team of technical support advisors. Enjoyed good relationships with colleagues, customers and clients. Gained valuable experience in IT providing a high level of technical support for hardware and software in several languages.