Experience

Performing Arts Houston

• United States
• Performing Arts
• 1 - 100 Employee

• Patron Services Manager

  • Oct 2021 - Present



Makers of Personalized Goods, LLC

• Missouri City, Texas, United States

• Independent Entrepreneur

  • Aug 2020 - Present

  ● Conduct day-to-day project coordination, design, planning, and implementation for Custom products/gifts. ● Managing MPG, responding to customer inquiries in a timely fashion and answering questions on available stock and product design. ● Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner. ● Develop digital media content. Laser Cutting and Engraving Small Business. Custom made items/gifts in different materials (i.e. wood, acrylic, leather, stone, etc.)



Stages

• United States
• Performing Arts
• 1 - 100 Employee

• Front Of House Manager

  • Mar 2020 - Oct 2021

  ● Prepare house and lobby for receiving patrons ● Work with box office to identify and serve those with varying abilities inside the theatres ● Work with stage managers to open/close houses, facilitate intermission times and address emergencies ● Access safety needs and respond accordingly (e.g. put out wet floor signs, umbrella bags, etc.) ● Respond and report customer service issues/incidents, feedback, and needs in a timely manner. ● Give curtain speech or schedule designated Stages representative to give speech as needed



Ker & Downey

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Marketing Intern

  • Feb 2020 - Mar 2020

  ● Generated, pitched ideas, composed and edited social media posts. ● Created, planned and managed content for social media platforms with WordPress. ● Collaborated with internal team to create landing pages and optimize user experience. ● Created performance reports using Google Analytics. ● Work with development teams to ensure technical SEO best practices were properly implemented on newly developed code. ● Generated, pitched ideas, composed and edited social media posts. ● Created, planned and managed content for social media platforms with WordPress. ● Collaborated with internal team to create landing pages and optimize user experience. ● Created performance reports using Google Analytics. ● Work with development teams to ensure technical SEO best practices were properly implemented on newly developed code.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program Participant-Seater

  • May 2019 - Jan 2020

  ● Maximized overall guest satisfaction by using appropriate greeting, addressing customer inquiries and maintaining outstanding customer service. ● Marketed the theme dining to Walk-In guests to increase business profits. ● Made magic and unforgettable memories by emerging guests into the theme of 1950’s Sci-Fi Dine-In Movie theater. ● Maximized overall guest satisfaction by using appropriate greeting, addressing customer inquiries and maintaining outstanding customer service. ● Marketed the theme dining to Walk-In guests to increase business profits. ● Made magic and unforgettable memories by emerging guests into the theme of 1950’s Sci-Fi Dine-In Movie theater.



Sam Houston State University

• United States
• Higher Education
• 700 & Above Employee

• Student Resident Advisor

  • Jan 2018 - May 2019

  ● Planned, marketed, and executed weekly programs/projects to residents to promote health & well-being, academic success, diversity & inclusion, and social interaction within the hall(s). ● Upheld and enforced the policy and regulations of both Sam Houston State University and the Residence Life Department. ● Mediated and implemented conflict resolution skills through confronting and resolving issues between residents, in order to identify and diffuse hostile environment. ● Monitored student activity, GPA, and other components for academic progress encouraging students to meet their academic goals.



Performing Arts Houston

• United States
• Performing Arts
• 1 - 100 Employee

• Summer Sales Representative

  • Jun 2018 - Jul 2018

  ● Provided excellent customer service to a diverse clientele. ● Over-the-phone sales pitching to patrons of the Society for the Performing Arts. ● Worked with the Sales and Marketing departments in preparing publicity events for high-profile performers. ● Provided excellent customer service to a diverse clientele. ● Over-the-phone sales pitching to patrons of the Society for the Performing Arts. ● Worked with the Sales and Marketing departments in preparing publicity events for high-profile performers.



Performing Arts Houston

• United States
• Performing Arts
• 1 - 100 Employee

• Marketing & Public Relations Intern

  • Jun 2017 - Jul 2017

  ● Worked with the different departments on various projects to develop new ideas for the upcoming Season 2017-2018. ● Allocated Spending Plan with General Manager while using Microsoft Excel ● Created a new Marketing Plan with Marketing Supervisor for the upcoming Season while using Microsoft Office ● Performed data analysis to identify the demographics of our external suppliers and to gather information to improve marketing and sales strategies using Google Analytics ● Worked with the different departments on various projects to develop new ideas for the upcoming Season 2017-2018. ● Allocated Spending Plan with General Manager while using Microsoft Excel ● Created a new Marketing Plan with Marketing Supervisor for the upcoming Season while using Microsoft Office ● Performed data analysis to identify the demographics of our external suppliers and to gather information to improve marketing and sales strategies using Google Analytics