Experience

MDwise, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Healthcare Project Coordinator

  • Aug 2020 - Present

  Results-oriented professional with a proven track record in providing valuable project management and workforce management support as assigned by the Vice President of Health Services, effectively contributing to the achievement of department and organizational objectives. Demonstrated expertise in overseeing and facilitating projects and/or member programs undertaken by MDwise, Inc. to ensure MDwise provided exceptional service and programs to its members. Conducted daily Workforce Management touch base meeting to report on the staff’s productivity for diverse teams and departments, ensuring the attainment of productivity goals and proactively adapting to evolving employee needs. Established as the primary point of contact for all inquiries pertaining to workforce management, while maintaining a comprehensive understanding of company policies and procedures in this regard. Diligently monitored and reported on attendance, tardiness, and absenteeism trends collaboratively partnering with supervisors, managers and directors. Consistently generated comprehensive reports on staffing levels, productivity, and other essential metrics, utilizing insightful data analysis to identify areas for improvement and recommend effective solutions. Contributed to the development and implementation of new workforce management policies and procedures across multiple departments within the organization. Demonstrated exceptional problem-solving skills in identifying and addressing workplace productivity issues, employing critical thinking to discern underlying factors behind outliers based on information received from employees' direct supervisors. Show less

• IS Production Specialist

  • May 2014 - Aug 2020

• IS Production Specialist

  • May 2014 - Aug 2020

  Executed and reviewed production processes according to the production schedule generated at MDwise including member enrollment processes, Softheon system processes, member refunds, customer service liaison and other processes as defined.* Completed MDwise production processes.* Moved files in and out of the organization in a systematic manner.* Resolved member account issues in timely and professional manner.* Documented issues within Softheon and Health Edge system for further review and investigation.* Acted as liaison between MP Enrollment Team and MP Customer Service * Monitored error logs of production processing to correct and resolve issues as identified.* Created production reports as required for processing and use in conducting Company business.* Understands and adheres to MDwise HIPAA policies and practices.* Ensured the organization meets the State processing requirements regarding file processing for enrollment and ensured this data is transmitted appropriately between MDwise and its business partners.* Worked directly with other MDwise departments and business partners to provide education on production processes and procedures as appropriate.* Worked directly with other MDwise departments to research and resolve potential issues in production processing.* Maintained confidentiality of information at all times.* Performed other duties as assigned.Knowledge, Skills, and Abilities: Excellent interpersonal/communication skills, exceptional analytical skills, attention to detail, organizational skills, ability to work independently, ability to manage projects and meet established deadlines, and advanced personal computer skills and Microsoft Office Products. Show less



D.I.V.A.'s Enrichment Ministries, Inc.

• Indianapolis, Indiana Area

• Volunteer Executive Director

  • Jun 2006 - Dec 2019

  Lead and implemented D.I.V.A.’s mission, strategy, policies, daily operations and communications. Coordinated and developed marketing and community outreach, and managed relationships with donors, partners, program participants, and parents. Recruited, trained and managed staff members and volunteers. Developed and maintained efficient relationships with board members, and served as liaison to the Board President as a board member. Managed financial matters, including organization’s budget and grant budget preparation. Identified and planned the organization’s infrastructure growth with the Board of Directors. Handled all risk management for the organization and ensured compliance of all policies and procedures as instituted by the Board of Directors. Assisted the Board of Directors and Organizational Committee with developing and maintaining a funding base and development of an annual funding plan. Developed and coordinated a marketing plan and community outreach plan. Show less



DaMar Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Healthcare Production Specialist/Executive Assistant/Project Manager

  • Jun 2013 - May 2014

  MDWise; Indianapolis, IN 1/2014 - 5/2014 Healthcare Production Specialist/Administrative Assistant * Performed business analysis to maintain/ improve claims data applications to manage the flow of information. * Conducted health outcome research of utilization and primary care data. * Provided prompt, courteous, and accurate responses to inquiries/concerns as defined by organizational standards. * Maintain confidentiality of all business and client information. Department of Minority & Women Business Development 6/2013 – 12/2013 Executive Assistant/Project Management * Managed, coordinated, routed and tracked all inbound/outbound communications (email, phone, etc.) * Maintained agency departmental contact lists, organizational charts and email distribution lists. * Provided administrative support: file management, coordinated meetings and event scheduling (location, date, time, attendees), attended meetings, took minutes/transcription, ordered food and prepared event/meeting materials. * Assisted with special events/projects and interfaced directly with external event coordinator. * Assisted with arranging logistics/details associated with public/private meetings and events. * Coordinated departmental marketing/advertising paraphernalia purchases with third party/certified vendors. * Maintained departmental accounting system/records, travel arrangements and payment authorizations. * Assisted with updating and managing databases, producing mailings via post, electronic and digital. * Developed action plans and implemented minority business and diversity outreach activities. * Coordinated the development and implementation of DMWBD marketing strategies including development of DMWBD newsletter, listserv, website, shared folder, and other media coverage. * Prepared and submitted weekly program progress report. * Attended business/community meetings as needed; presented and explained MBE/WBE/VBE utilization/participation requirements. Show less



Crossroad of America, BSA

• Program Leader

  • Aug 2010 - Aug 2011

  Taught basic life skills and character education modules in elementary, middle school and high school classrooms. Created weekly lesson plans with corresponding activities. Interacted with teachers to create a positive educational environment. Conducted weekly behavior/character groups with girls at elementary and middle schools in Indianapolis Public Schools. Created positive working environment with teachers, office staff and administration. Maintained daily/weekly schedule of classes and teacher interactions. Taught sample lessons to new program leaders during monthly staff meetings. Assisted in creating educational opportunities with schools, community centers and afterschool programs. Provided classroom management concepts for implementation in at risk and troubled classrooms. Interacted with public and informed of the history surrounding the BSA Bridge at the Indiana State Fair. Assisted with Outdoor Challenge activities and programming. Completed end of the year evaluations and reports. Completed bi-monthly reports, expense account reports, and timecards for payment. Show less



Cafe Zuppa

• 320 N. Meridian Street, Indianapolis, Indiana 46204

• Front of House Supervisor

  • Sep 2009 - Aug 2010

  Performed all opening and closing procedures for restaurant. Coordinated staff (FOH staff) through hiring, training, evaluation and delegation of duties, as necessary, on a daily basis. Maintained sanitation standards and assisted servers on the floor during peak meal periods. Handled food distribution through window and prepared it for patrons’ consumption. Assisted with ordering product/stock items for restaurant use. Created job duties for FOH staff. Continuously worked to improve patron and staff satisfaction and maximize the restaurant’s financial performance. Handled cash and credit card transactions. Scheduled catering events, in restaurant meetings, out of restaurant breakfast/lunch orders. Show less



CONRAD EXECUTIVE SERVICES

• 5555 N. Tacoma Avenue, Ste. #101

• OFFICE MANAGER/ HUMAN RESOURCES MANAGER

  • Mar 2007 - Feb 2010

  Managed Call Center and Call Center personnel. Answered client’s phones (forwarded lines) and took messages. Prepared employee work schedules. Ordered equipment and office supplies. Virtually managed clients’ offices (Virtual Office). Received, logged and forwarded clients’ mail. Handled monthly accounts payable and receivables. Coordinated conference room calendar. Updated MS Accounting and QuickBooks Pro daily/monthly/yearly. Ran monthly, quarterly and yearly accounting reports. Forwarded clients’ messages via e-mail and voicemail and prepared messages for pick up. Acted as liaison between client and their clients. Assisted clients with administrative project. Prepared professional resumes (executive, managerial, administrative and entry level). Created, designed and updated company website and logo. Created and updated clients’ databases. Acted as liaison between company and community organizations. Greeted clients. Provided excellent customer service. Uploaded and scanned MS documents. Mailed packages and received packages for company/clients. Troubleshoot phone equipment and office equipment. Maintained company and Clients’ filing systems. Prepared all company and clients’ correspondence. Clear communicator with all levels of management, employees and clients. Completed and prepared weekly payroll. Prepared quarterly and annual payroll reports. Completed and filed unemployment report and mailed payments. Coordinated and secured company’s benefits plan. Show less



JRA ARCHITECTURE LLC

• 7222 N Shadeland Ave # 200 Indianapolis, IN 46250-2022

• DOCUMENTS MANAGER

  • Oct 2005 - Mar 2007

  Ordered all office/business supplies. Maintained project files and drawings/plans. Maintained/distributed spec books. Distributed project drawings to consultants. Scheduled preventive/emergency maintenance on KIP6000. Managed distribution of document flow inside and outside office. Prepared & submitted permits to local/state agencies and fire departments. Maintained/renewed state registrations for architect in 48 states. Scheduled/maintained continuing education course (CPE) on spreadsheet. Prepared/distributed AIA contracts. Maintained electronic calendar/address book. Closed out project files on completed job. Assisted architect/project manager with consultant correspondence/shop drawings/construction submittals. Show less



Duke Realty Corporation

• United States
• Real Estate
• 300 - 400 Employee

• EXECUTIVE ADMINISTRATIVE ASSISTANT/PRE-CONSTRUCTION ADMINISTRATIVE ASST./Kelly Services

  • Aug 2004 - Oct 2005

  Prepared/distributed all Pre-Construction Bid Packets for upcoming jobs: reviewed spec book submittals for accuracy, prepared spec book for copying, reviewed plans/drawings, prepared all documents for project manager to review/distribute. Acted as liaison between subcontractor and project manager. Prepared/distributed AIA contracts and requests for payments. Prepped/distributed project files for construction. Maintained subcontractor list. Completed pre-construction permits process. Prepared design-build/subcontractor contracts. Recorded/filed all certificates of insurance. Prepared weekly departmental meetings. Handled departmental electronic calendar and travel arrangements. Prepared weekly distribution of DSMs. Clear communicator with all levels of management and employees. Show less



LIFELINE YOUTH & FAMILY SERVICES, INC.

• 3619 Harris Road, Fort Wayne, Indiana

• PROGRAM MANAGER/INSTRUCTIONAL FACILITATOR

  • Aug 2001 - Jun 2004

  Program management/coordination and grant writing. Assisted with curriculum re-writes and creation. Prepared monthly/quarterly distribution of reports, proposals, memos, travel/mileage reimbursement forms, etc. Created Self-Esteem programming for middle school aged girls. Acted as liaison between school and community businesses and organizations. Clear communicator with all levels of management, employees and clients. Handled program development and implementation. Maintained a library of client base and files on MS Word/Access. Acted as liaison between organization and clients. Show less



Mary Rigg Neighborhood Center

• Financial Services
• 1 - 100 Employee

• PROGRAM COORDINATOR/PROGRAM MANAGER

  • Aug 1997 - Jun 2001

  Handled program development and implementation. Maintained a library of client base and files on MS Word/Access. Scheduled and conducted client meetings. Assisted with curriculum re-writes and creation. Program management/coordination and grant writing. Prepared monthly/quarterly distribution of reports, proposals, memos, travel/mileage reimbursement forms, payroll, etc. Supervised, hired and conducted exit interviews for eight (8) employees. Clear communicator with all levels of management, employees and clients. Acted as liaison between organization and clients. Show less