Towers Sector Manager

• Dec 2022 - Present

Project Manager

• Oct 2015 - Dec 2022

District Adminstrator - East Pacific, Food & Beverage

• Aug 2014 - Sep 2015

Lead Scheduler and Senior Service Administrator

• Jun 2012 - Jul 2014

Responsibilities Include:Training of Customer Care Team; including new staffScheduling Service TechniciansMonitoring Customer Care team work completionAdhoc job Pricing and invoicingOne-off training of Customer Care team, manager and Service Managers in AustraliaTraining of Service Managers based in New ZealandCreated and maintaining a training matrix for New Zealand based System usersException reports for management; on sales figures, service completion & billing changesRaising system issues with IT and suggesting resolutionsMaintaining and creating new user documentation and business processes as requiredLiaising with Customers (internal and external) to ensure customer satisfaction and service completion General administration duties as required; including customer account queries and resolutions, inbound calls; monitoring communal mailbox; stock ordering; credits; recharges and similar

TranService Project Member

• Aug 2011 - Jun 2012

Responsibilities Included:Managing field data collection phase to completionLoading contracts manually into new systemOverseeing a team of 5 temporary staff loading contracts Testing both hardware and software being developed for NZ and Australia ImplementationAssisting Project Manager as requiredWriting User documentationWriting Business Processes to accommodate new software in current business useTraining NZ Customer Care team & Manager in system use and business processesImplementing training matrix to monitor training requirements amongst team

Service Administrater

• Mar 2010 - Aug 2011

Responsibilities Included:Customer Account QueriesInbound Calls & EmailsLiaising with Service technicians & managers to ensure service completionConfirming job completion for invoicingCredit & Recharges Pricing and invoicing of calloutsOrdering Service Stock NationwideTraining staff on ordering systemFiling General Office Administration as required