Michelle Nulty
Director, Customer Engagement at The College of Law Australia- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have known Michelle for a number of years at Swinburne and she reported directly to me in her role as Manager Customer Development at Swinburne Professional. Michelle has a strong background in business development with proven experience and results in account management and sales. She leads her team very well to consistently achieve targets whilst also successfully guiding and supporting them in individual and team development. Michelle is great with clients with a real ability to see the whole picture and questions the status quo with an energy for continuous improvement and improved customer experiences and outcomes. Her ongoing contribution to strategy, operations and commitment to driving the business forward is valuable and a notable attribute. I happily would recommend Michelle for future opportunities.
Christine James
Michelle is a calm, astute and resourceful manager, with exceptional abilities to convert sales, motivate her team and gain engagement and performance from her people. She is easy to work with, always positive and forward looking with excellent analytical, technology and business skills.
LinkedIn User
I have known Michelle for a number of years at Swinburne and she reported directly to me in her role as Manager Customer Development at Swinburne Professional. Michelle has a strong background in business development with proven experience and results in account management and sales. She leads her team very well to consistently achieve targets whilst also successfully guiding and supporting them in individual and team development. Michelle is great with clients with a real ability to see the whole picture and questions the status quo with an energy for continuous improvement and improved customer experiences and outcomes. Her ongoing contribution to strategy, operations and commitment to driving the business forward is valuable and a notable attribute. I happily would recommend Michelle for future opportunities.
Christine James
Michelle is a calm, astute and resourceful manager, with exceptional abilities to convert sales, motivate her team and gain engagement and performance from her people. She is easy to work with, always positive and forward looking with excellent analytical, technology and business skills.
LinkedIn User
I have known Michelle for a number of years at Swinburne and she reported directly to me in her role as Manager Customer Development at Swinburne Professional. Michelle has a strong background in business development with proven experience and results in account management and sales. She leads her team very well to consistently achieve targets whilst also successfully guiding and supporting them in individual and team development. Michelle is great with clients with a real ability to see the whole picture and questions the status quo with an energy for continuous improvement and improved customer experiences and outcomes. Her ongoing contribution to strategy, operations and commitment to driving the business forward is valuable and a notable attribute. I happily would recommend Michelle for future opportunities.
Christine James
Michelle is a calm, astute and resourceful manager, with exceptional abilities to convert sales, motivate her team and gain engagement and performance from her people. She is easy to work with, always positive and forward looking with excellent analytical, technology and business skills.
LinkedIn User
I have known Michelle for a number of years at Swinburne and she reported directly to me in her role as Manager Customer Development at Swinburne Professional. Michelle has a strong background in business development with proven experience and results in account management and sales. She leads her team very well to consistently achieve targets whilst also successfully guiding and supporting them in individual and team development. Michelle is great with clients with a real ability to see the whole picture and questions the status quo with an energy for continuous improvement and improved customer experiences and outcomes. Her ongoing contribution to strategy, operations and commitment to driving the business forward is valuable and a notable attribute. I happily would recommend Michelle for future opportunities.
Christine James
Michelle is a calm, astute and resourceful manager, with exceptional abilities to convert sales, motivate her team and gain engagement and performance from her people. She is easy to work with, always positive and forward looking with excellent analytical, technology and business skills.
Credentials
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CPR Refresher
Australia Wide First AidJun, 2023- Oct, 2024 -
Mental Health First Aider Accreditation
Mental Health First Aid AustraliaJun, 2021- Oct, 2024 -
Standard First Aid, CPR and AED
St John Ambulance (Vic)Apr, 2021- Oct, 2024 -
Full Member
Law Institute of Victoria
Experience
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The College of Law Australia
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Australia
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Law Practice
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200 - 300 Employee
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Director, Customer Engagement
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Aug 2023 - Present
This is a newly created role to bring together under one leadership all aspects of sales and enrolment, business development and customer engagement and service. Managing teams and all aspects of customer engagement outside of the learning delivery, and focused on ensuring that the customer journey is seamless. Overall responsibilities for teams such as sales, student administration & compliance, delivery, operations and B2B.
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Customer Engagement Lead
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Jul 2021 - Present
Reporting to the Chief Commercial Officer responsible for managing a national team of Retention, Acquisition and Business Development specialists.Responsible for the management of customer retention and acquisition in Practitioner Education and transition to new strategy. Working closely with key commercial stakeholders:• National sales strategy and execution;• Working with Marketing on channel development;• Leadership and Business Management• Coach, lead and develop the team• Enhance business development and market awareness Show less
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Education
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2017 - 2018
Swinburne University of Technology
Diploma of Leadership & Management -
1991 - 1993
Victoria University
Bachelor of Applied Science (BS), Nursing -
Wantirna Secondary College
Year 12, Year 12 Captain
Community
