Michelle Ng

eResources Services and Support Associate at Ontario Colleges Library Service
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • Mandarin Professional working proficiency
  • Cantonese Limited working proficiency
  • Japanese Elementary proficiency
  • Spanish Elementary proficiency

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Experience

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • eResources Services and Support Associate
      • Jun 2019 - Present

    • Student Librarian
      • Sep 2018 - Apr 2019

      - Provide cross-disciplinary reference services in person and via phone for 9 hours a week to students, faculty, visiting academics and community members - Work with circulation and technical staff to triage and address patron issues - Use Voyager to create item records for artist vertical folders where applicable - Provide cross-disciplinary reference services in person and via phone for 9 hours a week to students, faculty, visiting academics and community members - Work with circulation and technical staff to triage and address patron issues - Use Voyager to create item records for artist vertical folders where applicable

    • MLIS Student
      • Sep 2017 - Apr 2019

    • Summer Co-op Student
      • May 2018 - Aug 2018

      - Provide cross-disciplinary reference services in person and via phone for 3-4 hours a day - Answer directional, informational and cross-disciplinary reference questions from patrons of post-secondary institutions across BC - Plan and teach 8 basic information literacy workshops to largely EAL first year learners - Research and create web guide about search alerts in Drupal- Restructure, rewrite, and update content in Canvas tutorial about conducting triage for circulation desk staff - Participate actively in the Instruction Plan Working Group: research, conceptualisation, and drafting the plan - Review and rewrite brief descriptions for 113 databases covering Business and Economics, Research and Government Data, English and Humanities, and Canadian Studies- Review and propose weeding decisions regarding high priority items in the Education video collection

    • Digitization Assistant
      • Jan 2018 - Apr 2018

      - Use the Epson flatbed scanner, TTI copy system, and Adobe Photoshop to digitise and process Meiji period print materials (photographs, plates, woodblock prints, books)- Optimise personal workflow through task prioritisation to achieve project outcomes with greater efficiency- Apply metadata to and upload digitised items to CONTENTdm for public access through UBC Open Collections - Use the Epson flatbed scanner, TTI copy system, and Adobe Photoshop to digitise and process Meiji period print materials (photographs, plates, woodblock prints, books)- Optimise personal workflow through task prioritisation to achieve project outcomes with greater efficiency- Apply metadata to and upload digitised items to CONTENTdm for public access through UBC Open Collections

    • Singapore
    • Education Administration Programs
    • 200 - 300 Employee
    • Senior Management Associate
      • Feb 2014 - Jul 2017

      - Plan and implement performance management system on annual basis- Manage the professional development and internal audit team- Oversee routine training and internal audit planning and operations- Organise the development of ongoing professional development courses for staff- Liaison with veteran teaching staff in various projects- Currently reviewing and implementing structure in this area in conjunction with my team- Ad-hoc competitor analysis- Ad-hoc copy-writing- Teaching

    • Management Associate
      • Feb 2014 - Dec 2014

      Ran routine training and internal auditing planning and operationsStreamlined and consolidated training programme for new hiresLiaised with veteran teaching staff for various projectsTeaching

    • Campaign Intern
      • Oct 2013 - Feb 2014

      Database ManagementEvents Planning and ManagementVolunteer Management Research Database ManagementEvents Planning and ManagementVolunteer Management Research

    • Treasurer
      • Jul 2012 - Jul 2013

    • Part Time Administrative Assistant
      • Aug 2012 - Sep 2012

    • Editorial/Publishing Intern
      • Aug 2011 - Sep 2011

      Editorial Intern Editorial Intern

Education

  • The University of British Columbia
    Master of Library & Information Science - MLIS, Library and Information Science
    2017 - 2019
  • University College London, U. of London
    Bachelor of Arts (B.A.), Archaeology
    2010 - 2013

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