Michelle Ng
eResources Services and Support Associate at Ontario Colleges Library Service- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Professional working proficiency
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Cantonese Limited working proficiency
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Japanese Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Experience
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Ontario Colleges Library Service
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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eResources Services and Support Associate
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Jun 2019 - Present
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Student Librarian
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Sep 2018 - Apr 2019
- Provide cross-disciplinary reference services in person and via phone for 9 hours a week to students, faculty, visiting academics and community members - Work with circulation and technical staff to triage and address patron issues - Use Voyager to create item records for artist vertical folders where applicable - Provide cross-disciplinary reference services in person and via phone for 9 hours a week to students, faculty, visiting academics and community members - Work with circulation and technical staff to triage and address patron issues - Use Voyager to create item records for artist vertical folders where applicable
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MLIS Student
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Sep 2017 - Apr 2019
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Summer Co-op Student
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May 2018 - Aug 2018
- Provide cross-disciplinary reference services in person and via phone for 3-4 hours a day - Answer directional, informational and cross-disciplinary reference questions from patrons of post-secondary institutions across BC - Plan and teach 8 basic information literacy workshops to largely EAL first year learners - Research and create web guide about search alerts in Drupal- Restructure, rewrite, and update content in Canvas tutorial about conducting triage for circulation desk staff - Participate actively in the Instruction Plan Working Group: research, conceptualisation, and drafting the plan - Review and rewrite brief descriptions for 113 databases covering Business and Economics, Research and Government Data, English and Humanities, and Canadian Studies- Review and propose weeding decisions regarding high priority items in the Education video collection
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Digitization Assistant
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Jan 2018 - Apr 2018
- Use the Epson flatbed scanner, TTI copy system, and Adobe Photoshop to digitise and process Meiji period print materials (photographs, plates, woodblock prints, books)- Optimise personal workflow through task prioritisation to achieve project outcomes with greater efficiency- Apply metadata to and upload digitised items to CONTENTdm for public access through UBC Open Collections - Use the Epson flatbed scanner, TTI copy system, and Adobe Photoshop to digitise and process Meiji period print materials (photographs, plates, woodblock prints, books)- Optimise personal workflow through task prioritisation to achieve project outcomes with greater efficiency- Apply metadata to and upload digitised items to CONTENTdm for public access through UBC Open Collections
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The Learning Lab, Singapore
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Singapore
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Education Administration Programs
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200 - 300 Employee
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Senior Management Associate
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Feb 2014 - Jul 2017
- Plan and implement performance management system on annual basis- Manage the professional development and internal audit team- Oversee routine training and internal audit planning and operations- Organise the development of ongoing professional development courses for staff- Liaison with veteran teaching staff in various projects- Currently reviewing and implementing structure in this area in conjunction with my team- Ad-hoc competitor analysis- Ad-hoc copy-writing- Teaching
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Management Associate
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Feb 2014 - Dec 2014
Ran routine training and internal auditing planning and operationsStreamlined and consolidated training programme for new hiresLiaised with veteran teaching staff for various projectsTeaching
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Campaign Intern
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Oct 2013 - Feb 2014
Database ManagementEvents Planning and ManagementVolunteer Management Research Database ManagementEvents Planning and ManagementVolunteer Management Research
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Treasurer
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Jul 2012 - Jul 2013
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Part Time Administrative Assistant
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Aug 2012 - Sep 2012
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Editorial/Publishing Intern
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Aug 2011 - Sep 2011
Editorial Intern Editorial Intern
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Education
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The University of British Columbia
Master of Library & Information Science - MLIS, Library and Information Science -
University College London, U. of London
Bachelor of Arts (B.A.), Archaeology