Experience

Tapestry

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Supply Planning Coordinator

  • May 2023 - Present



Bolloré Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Officer

  • Apr 2018 - Apr 2023

  - Handling luxury goods Kering account - Handling luxury goods (Saint Laurent, Balenciaga & Alexander McQueen) before / after sales to be send back to HQ, QC all the repaired goods from HQ before sending back to stores / local warehouse, sending spare parts to local / Malaysia stores when client request - Ensure customers orders are processed in a timely and accurately manner - Ensure reports are submitted to customer on a timely basis keeping to established schedules and to customer requirement - Handle ad-hoc request from customers - Investigate root-cause of operation incidents and service failures; make recommendation to the CS managers/management for improvement - Provide customer support when required - Handling export, Malaysia trucking, local, inbound, before & after sales (Saint Laurent, Balenciaga & Alexander McQueen) and watch & jewellery (Gucci) - Sending monthly report to customer - Knowledge of WMS, M3 & KS (Before/after sales) system - Managing CS Team to ensure everything operate well Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Logistic coordinator

  • Aug 2017 - Mar 2018

  - Raise Purchase Order - Verify Vendor's invoices - Coordinate and monitor supply chain operations - Tracks, traces, and updates the status of shipments. - Resolve shipment and inventory issues - Update receiving status report promptly - Follow up orders and export booking confirmation via email - Create job sheet and container sheet upon completion - Prepare accurate reports for upper management - Understands and follows proper spills and emergency cleanup procedures. - Provides additional backup support for shipping and receiving departments. - Build and maintain relationships with suppliers and retailers - Ensure customer satisfaction - Knowledge of SAP Show less