Michelle Ng
Senior Manager, Student Financial Aid at Blanche Macdonald Centre- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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Mandarin Native or bilingual proficiency
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Bio
Experience
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Blanche Macdonald Centre
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Canada
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Higher Education
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1 - 100 Employee
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Senior Manager, Student Financial Aid
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Aug 2022 - Present
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Manager, Student Loans
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Jan 2022 - Jul 2022
Assisting in arranging fundings for student loan borrowers from StudentAids across Canada, Aboriginal Organizations, WorkBC, and other third parties
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Student Financial Support Advisor
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Sep 2019 - Dec 2021
Working on the strategic development, implementation, operation and effectiveness of the Blanche Macdonald Centre’s student loan repayment initiatives and borrower support Provide one-on-one student loan counselling for medical appeal support and assist borrowers who require rehabilitation support after defaulting on their federal or provincial student loans Offer one-on-one appointments to help borrowers, including withdrawal students and alumni to apply for the Repayment Assistance Plan (RAP) every six monthsOrganize and conduct Student Loan Repayment Presentations for small and large groups of students at different campuses each monthMaintain and updating student loan information and borrower records on Filemaker ProCommunication with federal and provincial offices regarding student repayment programs
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Student Program Manager
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Jun 2015 - Aug 2019
Ongoing communications between school staffs and principals in BC and Ontario private high schoolsOversee the Student Department for offices in BC and Ontario Recruit and provide training for Student CoordinatorsCommunications with Health Insurance BC, Citizenship and Immigration Canada (CIC), and local agents
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Student Coordinator
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Aug 2014 - May 2015
Ongoing communications with school staffs and principals for schools in BC and OntarioAssist high school international students in academic and homestay relationsProvide ongoing counseling, dispute resolution and mediation for homestay families and students when neededCommunicate with medical providers, government and homestay agenciesPrepare reports on students’ issues Assist students with applications on study permits and student visas
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Teacher Assistant
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Feb 2014 - Jun 2014
Assist in preparing materials for different programsPrepare equipment and keeping classroom in orderWork with children individually or in small groups Assist in preparing materials for different programsPrepare equipment and keeping classroom in orderWork with children individually or in small groups
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Teacher Assistant
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Feb 2013 - Dec 2013
Interact with children, adults and community coordinators by sharing tips of how to educate and communicate with childrenAssist in development of Montessori materials, presentations and phonics programsProvide customer service and information regarding admission and registration Interact with children, adults and community coordinators by sharing tips of how to educate and communicate with childrenAssist in development of Montessori materials, presentations and phonics programsProvide customer service and information regarding admission and registration
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Office Assistant
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Sep 2011 - Jan 2013
Generate reports, spreadsheets and schedule appointmentsAnswer phone calls, distribute mails and filing Prepare letters and parcels for shipping Generate reports, spreadsheets and schedule appointmentsAnswer phone calls, distribute mails and filing Prepare letters and parcels for shipping
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Education
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Simon Fraser University
Bachelor of Arts (B.A.), Major in Sociology with an Extended Minor in Asia- Canada -
Simon Fraser University
Certificate in Liberal Arts -
Westcoast Child Care Resource Centre
Certificate in the Responsible Adult in Child Care Settings -
Vancouver Premier College of Hotel Management
Certificate in the Hospitality Experience and Training (HEAT) program -
Chinese Cultural Centre of Greater Vancouver S.K. Lee Academy
Certificate in The Secondary Level (Cantonese) -
Kiu Do Chinese School
Pin Yin Class (Mandarin)