Experience

Sheraton Princess Kaiulani Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Director of Revenue Management

  • Jul 2016 - Present



Starwood Hotels & Resorts Waikiki

• Revenue Manager

  • Oct 2011 - Jul 2016

  Strategically manage the online accounts to optimize market share and revenue Manage the extranets of the online accounts individually and through EZYieldContinue to maintain and build relationships within market managersWork with the market managers to build strategies for the Waikiki complex

• Sales Manager

  • Sep 2008 - Dec 2011

  Solicit new and existing accounts from Hawaii associations, the University of Hawaii, Film & Entertainment market segment and Wholesale market segmentContinue to maintain and build relationships within market segmentsResponsible for conducting creative site inspections and producing unique proposals of the four properties (Sheraton Waikiki, Royal Hawaiian A Luxury Collection, Moana Surfrider a Westin Resort & Spa, and Sheraton Princess Kaiulani)Assist clients with creating specialty menus and negotiating contracts to meet their budget and program requirements.Interface with key internal departments at four hotels (Sheraton Waikiki, Royal Hawaiian A Luxury Collection, Moana Surfrider a Westin Resort & Spa, and Sheraton Princess Kaiulani) to ensure the success of group programs within above market segmentsResponsible for creating specialty events and fam tours for the above market segments; responsibilities to include but not limited to creation of budget, creating menus, coordination of décor and entertainment and invitationsAssist in the development of booking incentives and marketing campaigns for market segments Show less

• E-Marketing and Database Coordinator

  • Jun 2007 - Sep 2008

  Manage aspects of StarGuest CommunicationsManage aspects of StarGroups for weddingsManage the distribution, reporting and tracking of leadsConduct quarterly website reviews and assist with updating the websites for Starwood WaikikiAct as Starwood Preferred Planner and Team Hot AdministratorManage the E-Proposal and E-Menus sites and work with sales & catering teams for the 3 properties (Sheraton Waikiki, Royal Hawaiian A Luxury Collection, and Moana Surfrider a Westin Resort & Spa) in Waikiki to keep information updatedInterface with key internal departments at four hotels (Sheraton Waikiki, Royal Hawaiian A Luxury Collection, Moana Surfrider a Westin Resort & Spa, and Sheraton Princess Kaiulani) in WaikikiAssist the Sales & Catering Teams on any special projects Show less

• Administrative Assistant

  • Aug 2005 - Jun 2007

  Perform clerical duties to include: issuing proposals, contracts, correspondence and reports, filing and answering phones. Maintain account information in DELPHI. Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as requested.Assist managers with site inspections and customer reservationsInteract with key customers to answer questions and/or fulfill requestsAssist in coordination of industry events (i.e. PRIME)Key liaison with the Hawaii Convention Center, Hawaii Visitors and Convention Bureau, Mid-West Global Sales Office and Australia/New Zealand Global Sales OfficeCreate and manage budgets and menus for customersInterface with key internal departments at four hotels in Waikiki Show less



Kenneth K.H. Lee, M.D.

• Receptionist

  • Jan 2004 - Aug 2005

  Act as first point of contact for patients, doctors and pharmaceutical representatives Perform clerical duties such as processing patient and insurance payments, processing insurance claims, schedule patient appointments, filing and answering phones. Assist Nurse and Doctor with patient examinations and any other duties that arise Act as first point of contact for patients, doctors and pharmaceutical representatives Perform clerical duties such as processing patient and insurance payments, processing insurance claims, schedule patient appointments, filing and answering phones. Assist Nurse and Doctor with patient examinations and any other duties that arise



Creative Meetings & Incentives, LLC

• Contractor/Event Coordinator

  • Jan 2003 - Dec 2003

  Coordinate and assist in projects and special event logistics for key city-wide events such as ASAE, ASTA, etc. Primary contact for clients, hotels, community, Hawaii Tourism Authority, Hawaii Convention Center and Hawaii Visitors and Convention Bureau Organize and implement onsite logistics for VIP customer site inspections Work together with VIP customers, City and Hotels to coordinate special events and city-wide conventions Coordinate and assist in projects and special event logistics for key city-wide events such as ASAE, ASTA, etc. Primary contact for clients, hotels, community, Hawaii Tourism Authority, Hawaii Convention Center and Hawaii Visitors and Convention Bureau Organize and implement onsite logistics for VIP customer site inspections Work together with VIP customers, City and Hotels to coordinate special events and city-wide conventions



Hawaii Visitors and Convention Bureau

• Convention Services Coordinator

  • Nov 2001 - Jan 2003

  Assist Director in preparing budgets for conventions Coordinate meetings for the Director of Convention Services which includes booking the venues, sending out meeting notices, handling RSVP’s, providing necessary handouts/visual aids and note taking Create and update action plan for all Quality Experience Planning Task Force meetings Assist Director in preparing budgets for conventions Coordinate meetings for the Director of Convention Services which includes booking the venues, sending out meeting notices, handling RSVP’s, providing necessary handouts/visual aids and note taking Create and update action plan for all Quality Experience Planning Task Force meetings