Experience

Service Alternatives

• United States
• Individual and Family Services
• 100 - 200 Employee

• Foster Care Licenser

  • Aug 2015 - Present

  Within company policies and administrative direction, I am responsible for managing the Foster Care Program within Washington, specifically Clark, Cowlitz, Wahkiakum, Lewis, Thurston, Grays Harbor, Mason, Clallam, and Jefferson counties. I recruit, establish rapport, interview, assess, train, and license foster parents. I oversee their foster home license, ensuring compliance to WA State Minimum Licensing Requirements. I conduct licensing investigations and formulate compliance agreements. I write home studies and facilitate the adoption of foster youth. I receive quality assurance evaluations every three months and complete foster parent evaluations and training plans annually. I continuously assess the needs of children and parents and advocate for them. I am on a leadership team, where we have focused on relationship building, our company values, strengths, weaknesses, budget and set goals. I organize and host foster parent support groups and calculate foster care reimbursements once a month, and conduct health and safety inspections and family interviews every three months. I work closely with the State of Washington Division of Licensed Resources and other foster care programs, ensuring good relations with all. I work with a team of people who have hearts of gold, who are passionate about providing children with safe, loving homes. Show less



Graduation Alliance

• Vancouver, WA

• Local Advocate

  • Aug 2015 - Mar 2016

  I was responsible for promoting the mission of Graduation Alliance through exceptional student and parent support for full-time Dropout Recovery Program students in the Vancouver area. It required social work experience, a passion for promoting online/alternative learning, and/or experience mentoring, tutoring, or counseling students. I was responsible for ensuring a successful start for all (20) of my students and building their confidence in their ability to successfully navigate program expectations. I arranged meetups with students and used this time to tutor students, review their progress, navigate technology issues, and tutor exams. I identified student social/emotional challenges and barriers, had the ability to assess those needs and utilized community resources to reduce and/or eliminate them. I worked to maintain open, safe, and regular communication with students, parents, and staff from Graduation Alliance. Show less



Rapid Cash Payday Loans, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Advocate

  • Jan 2012 - Apr 2013

  As a Customer Advocate, I provided outstanding customer service by developing sincere customer relationships and accurately processing all transactions. I was responsible for directly providing products and services to customers in an efficient manner with attention to detail and accuracy. Other responsibilities included phone inquiries, communicating transaction processes, participating in marketing activities, performing cash and check handling activities, and following company policies, guidelines, and safety and security standards Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer and Shift Manager

  • Jan 2006 - Jan 2010

  As a Crew Member, I demonstrated a high sense of team work, mastered all workstations and proved myself as someone who is motivated and efficient, pays attention to detail and is able to shape the way people work. As a Crew Trainer, I was responsible for training crew members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean and tidy and working well as part of a team. I assessed crew members' skills and offered them extra help with any tasks they had problems with, and guided them throughout their development in their role. Through mentoring and supporting crew members, I learned I had a passion for educating; that I possessed a high level of interpersonal skills; and that I was dedicated to sense of service and strong work ethic. As a Shift Manager, I managed a team of 20 people per shift and ensured that everything was under control. I oversaw all operations from greeting customers to the quality and speed of service. Additionally, I kept track of maintenance, inventory, and monitoring the quality of products supplied. Show less