Michelle Montoro
Care Manager Supervisor at Care Design New York- Claim this Profile
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Bio
Credentials
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LMSW
NYSMar, 2015- Sep, 2024
Experience
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Care Design New York
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United States
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Individual and Family Services
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200 - 300 Employee
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Care Manager Supervisor
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Jul 2018 - Present
Responsible for providing support and direct supervision to Care Managers. Ensures that new and existing care managers are fully trained in care management activities, current protocols and policies, and Federal, State and local laws, rules and regulations. Utilizes a person-centered approach to support members to ensure satisfaction with care management activities. Utilizes operational data and reporting systems for member services and organizational initiatives as needed and appropriate. Participates in maintaining effective linkages in the community and the integration of all care management functions for their care managers. Provides support in staffing decisions. Manages and assigns care managers’ caseloads. Reviews case notes and Life Plans to ensure quality and regulatory compliance. Provides supervisory oversight to ensure that plan goals are addressed in an appropriate time frame. Reviews and approves notes for billing. Monitors care managers’ productivity. Monitors expenses for their team. Improve patient safety and reduce medical errors, and Provide wellness and health promotion activities. Show less
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YAI
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United States
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Individual and Family Services
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700 & Above Employee
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Psychotherapist
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Mar 2016 - Aug 2021
Provide individual, family and collateral psychotherapy to individuals with Intellectual Disabilities. Develop and implement treatment plans, process notes, and diagnostic summaries.Implement behavioral interventions and modifications to children and adolescents on the Autism spectrum.
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Medicaid Service Coordinator
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Dec 2013 - Jun 2018
Coordinate support services for individuals with Intellectual and developmental disabilities in Queens.Maintain benefits and entitlements; write and update Individualized Service Plans (ISP); maintain detailed records in accordance with OPWDD standards.Act as an advocate on behalf of the individuals I serve and their families; work with a diverse population and ensure continued consumer satisfaction.
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Education
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2012 - 2014
Hunter College
Master of Social Work (MSW), Clinical/Medical Social Work -
2008 - 2012
State University of New York at Stony Brook
BA, Psychology
Community
