Experience

Corpus Christi Regional Transportation Authority

• United States
• Truck Transportation
• 1 - 100 Employee

• Planning Technician

  • Oct 2014 - Present

  During my employment at the Corpus Christi Regional Transportation Authority, I worked with both the Director of Marketing and Director of Planning to accomplish several projects relative to both marketing and planning. My responsibilities included improving different aspects of customer service relations, public outreach, event planning and coordinating, creating and maintaining an asset management database system, creation of graphical designs and modifications of images and information for publications of company books, schedules, brochures and rider alert information cards. Show less



City of Corpus Christi - Police Department

• Corpus Christi, Texas Area

• 911 Dispatcher

  • Dec 2013 - Jun 2014

  911 Dispatchers work in a fast paced environment that requires us to rely on our knowledge of geography, ability to listen, determine what customers need, and remain calm when responding to stressful and intense situations. In addition to answering 911 calls, we also answer non-emergency calls which requires us to maintain a knowledge of surrounding agencies and departments within the city in order to better assist our citizens. 911 Dispatchers work in a fast paced environment that requires us to rely on our knowledge of geography, ability to listen, determine what customers need, and remain calm when responding to stressful and intense situations. In addition to answering 911 calls, we also answer non-emergency calls which requires us to maintain a knowledge of surrounding agencies and departments within the city in order to better assist our citizens.



City of Corpus Christi - Water Department

• Corpus Christi, Texas Area

• Senior Management Assistant

  • Jul 2013 - Sep 2013

  I was recruited by senior management to assist in the development and reconstruction phases of City of Corpus Christi Water Department-Collections Branch. I am regularly responsible for dispatching several work orders to a team of ten technicians, closing out the work orders corresponding to our project operations, conducting quality audit analysis, contacting and receiving calls from irate customers and de-escalating the situation, and providing in office assistant to operations managers. I was recruited by senior management to assist in the development and reconstruction phases of City of Corpus Christi Water Department-Collections Branch. I am regularly responsible for dispatching several work orders to a team of ten technicians, closing out the work orders corresponding to our project operations, conducting quality audit analysis, contacting and receiving calls from irate customers and de-escalating the situation, and providing in office assistant to operations managers.



Bodine Scott

• Corpus Christi, Texas Area

• Help Desk Specialist/ Dispactch

  • Apr 2013 - Jul 2013

  Bodine Scott had me working in a variety of different areas within the company from providing help desk assistance to approximately 22 end users, dispatching, and database management/entry. Bodine Scott had me working in a variety of different areas within the company from providing help desk assistance to approximately 22 end users, dispatching, and database management/entry.



Huesman & Stewart Law Firm

• Corpus Christi, Texas Area

• Office Assistant

  • Feb 2013 - Apr 2013

  I was offered a temporary position at Huesman & Stewart Law Firm based on my credentials and experience to assist in managing their databases. I was offered a temporary position at Huesman & Stewart Law Firm based on my credentials and experience to assist in managing their databases.



Texas A&M University-Kingsville

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Oct 2012 - Dec 2012

  I was recruited by an instructor at Texas A&M University Kingsville to part-take in a two member team responsible for observing students at risk of being held back due to poor academic performance at a local high school and developing an in depth analytical research report to be used in the development of an educational video game. I was recruited by an instructor at Texas A&M University Kingsville to part-take in a two member team responsible for observing students at risk of being held back due to poor academic performance at a local high school and developing an in depth analytical research report to be used in the development of an educational video game.



Texas A&M University-Kingsville

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Dec 2009 - May 2010

  Responsibilities for this position included the supervision of all student residents residing in the Leadership Living Learning Community within the dormitories in which I resided, motivating them to continue their pursue of a higher education, and host several education and social events to promote a strong community bond between the girls within the our community. Responsibilities for this position included the supervision of all student residents residing in the Leadership Living Learning Community within the dormitories in which I resided, motivating them to continue their pursue of a higher education, and host several education and social events to promote a strong community bond between the girls within the our community.



Hogan Homes, Inc.

• Real Estate
• 1 - 100 Employee

• CAD Production Coordinator

  • Apr 2007 - Jun 2008

  Based on my excellent customer service skills, management skills, and experience with Auto-CAD (computer assisted drafting), I was hired prior to graduating from high school to produce CAD floor plans for homes in various subdivisions, coordinate the process functions of the teams, coordinate bid processes, permit processes, and other related correspondences between the department and other companies. Based on my excellent customer service skills, management skills, and experience with Auto-CAD (computer assisted drafting), I was hired prior to graduating from high school to produce CAD floor plans for homes in various subdivisions, coordinate the process functions of the teams, coordinate bid processes, permit processes, and other related correspondences between the department and other companies.



APAC Customer Services

• Escalations Team Member & Floor Supervisor

  • Apr 2006 - Apr 2007

  Based on the combination of the achievements and skills I possessed, I was promoted to being the youngest ever member of the Escalations Team & Floor Supervisor Department. I was responsible for de-escalating irate customers and answer employee's questions pertaining to client product and procedures within a high call-volume call center. Such calls included issues pertaining to customer service, technical support, documentation, and product information.

• Educational Bay Trainer

  • Oct 2005 - Apr 2006

  Based upon my experience as a quality audit analyst and reputation as a top ranked customer service representative, I was chosen as the youngest team leader of the newly developed Educational Bay Department at APAC Customer Services to help improve the quality performance of twenty of the poorest performing customer service representatives within the company. As an alternative to immediate termination of their services, employees were given one last chance to part-take in a program designed to identify the root cause of their performance issues and create an interactive plan of action designed to help them fix the identified issues. Under my supervision and unique action plans tailored to each individual employee, I successfully graduated 90% of the employees that were under my watch out of the program. Show less

• Quality Audit Analyst

  • Feb 2005 - Oct 2005

  Because of my previous achievements as a customer service representative and knowledge pertaining to company and client processes and procedures, I was promoted to the position of Quality Audit Analyst. It was my responsibility to monitor employee interactions with customers, evaluate their performance, provide feedback pertaining to the monitored interaction, and create and provide them with an action plan to be used for improved performance.

• Customer Service Representative

  • Apr 2004 - Jan 2005

  At age 15, I was hired as one of the youngest members of the customer service department of in a rapidly growing telecommunications company. Within a few months of exiting training, I was awarded with a certificate acknowledging my performance and achievements as one of the top 10 ranked customer service representatives within the company, out of hundreds of representatives. This award was presented based the consistent good customer services that I presented on each call and meeting company quotas, while following both company and client policies. Show less