Experience

NYS DMV

• United States
• Government Administration
• 1 - 100 Employee

• Motor Vehicle Representative

  • Dec 2017 - Present



Lowes Home Improvements

• Customer Service Manager

  • Jan 2006 - Jul 2012

  • Responsible for overall Store Payroll and Schedules.• Lead with an enthusiastic style and motivate all employees. • Responsible for the overall sales, merchandise, maintenance and supervision of hourly associates and specialists in assigned departments(s).• Maintain Department(s) according to company merchandising standards and store operations policies. • Maximize sales of department products and ensures that all merchandise and operational activities take place on a consistent basis.• Colligates recommendations to improve and enhance company merchandise and operational policies and procedures to the Store Manager.• Provide and ensure quick, responsive, very exceptional and friendly customer service.• Achieve sales and margin budgets in assigned areas. • 95% of working time is spent in assigned department(s). •Responsible for opening and closing activities as scheduled. • Responsible for administrative functions necessary for assigned department(s) and ensure all reports are due in a timely manner. • Provide training to assigned associates in assigned department(s), provide feedback and ensure employees are reviewed in a timely manner. • Responsible for administering HR policies and procedures consistently/ maintain proper control of payroll and other controllable expenses.



Citizens Bank

• Assistant Manager

  • Apr 2003 - Dec 2005

  • Increased Business Regional Sales from 5% to 65%• Managed 6 Sales Representatives• Implemented training courses for new recruits - speeding profitability.• Under guidance of Branch Manager hired, terminated, reviewed and counseled staff and provided and recommended feedback and/on behalf of staff.• Responsible for keeping Branch in compliance with all policies and procedures for all internal and external audits. • Monitored all branch service quality levels and trained staff to achieve appropriate levels.• Identified and assisted complex customer complaints and quandaries. • Coordinated special events in the community. • Responsible for opening and/or closing procedures as scheduled.