Michelle McSorley

Lecturer in Business and Management at City of Glasgow College
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Glasgow Area, GB
Skills

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Bio

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Experience

  • City of Glasgow College
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Lecturer in Business and Management
      • Jan 2022 - Present

  • Coach
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Store Manager
      • Jul 2019 - Dec 2021

  • Pandora
    • Denmark
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Store Manager
      • Sep 2018 - Jul 2019

  • Coach
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Assistant Store Manager
      • Apr 2017 - Sep 2018

  • Hermès
    • France
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Department Manager
      • Jun 2016 - Apr 2017

  • Michael Kors
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Floor Manager
      • Jun 2015 - Jun 2016

      Opened the store in August 2015 after recruiting and fully training the team to a high standard for store opening. Plan a strategy for each day and reevaluate throughout the day if need be. Driving a large team to achieve each segment hours goal to meet the daily target. Adapting my management style to suit peak and non peak trade. Giving on the spot feedback and coaching. Preparing regular reviews for my team to deliver feedback and raise concerns, set objectives and praise qualities. Ensure individual sales targets and KPIs are being met and support if not. Sole responsibility of driving sales through clientelling. Ensuring all staff are carrying out clientelling activity and building relationships with clients.Leading the team in achieving the second highest mystery shop and audit results. Performing self audits to ensure all standards are being maintained and preparing a rota.

  • PINKO
    • Italy
    • Apparel & Fashion
    • 500 - 600 Employee
    • Concession Manager
      • May 2014 - Jun 2015

      20% increase in turnover FY 201466% increase in profitability FY 2014 20% increase in turnover FY 201466% increase in profitability FY 2014

  • Anya Hindmarch
    • United Kingdom
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Sales consultant
      • Aug 2012 - May 2014

  • House of Fraser
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales advisor
      • Nov 2009 - Aug 2012

      Luxury accessories department. Luxury accessories department.

Education

  • Glasgow Caledonian University
    Bachelor of Arts (B.A.), Business
    2013 - 2014
  • City of Glasgow College
    SCQF Level 6, First Steps to Teaching and Training
    2022 - 2022
  • City of Glasgow College
    Higher National Diploma, Retail Management
    2011 - 2013

Community

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