Experience

Tayto Snacks

• Ireland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Quality Administration Support

  • Aug 2020 - Present

  • Responsible for the investigation and resolution of customer complaints and queries Performed budget management tasks to ensure all spending was accountable and within the set yearly budget for complaint handling • Assisted colleagues with trending data to allow countermeasures and root causes to be identified for a more streamlined process. • Review existing processes within the Quality Department to provide more automation and to prevent work duplication • Oversee the third party… Show more • Responsible for the investigation and resolution of customer complaints and queries Performed budget management tasks to ensure all spending was accountable and within the set yearly budget for complaint handling • Assisted colleagues with trending data to allow countermeasures and root causes to be identified for a more streamlined process. • Review existing processes within the Quality Department to provide more automation and to prevent work duplication • Oversee the third party pest control company to ensure the factory is at the highest quality standard and that all recommendations were actioned in a timely manner. • Compile all monthly management reports for the Quality team. Show less • Responsible for the investigation and resolution of customer complaints and queries Performed budget management tasks to ensure all spending was accountable and within the set yearly budget for complaint handling • Assisted colleagues with trending data to allow countermeasures and root causes to be identified for a more streamlined process. • Review existing processes within the Quality Department to provide more automation and to prevent work duplication • Oversee the third party… Show more • Responsible for the investigation and resolution of customer complaints and queries Performed budget management tasks to ensure all spending was accountable and within the set yearly budget for complaint handling • Assisted colleagues with trending data to allow countermeasures and root causes to be identified for a more streamlined process. • Review existing processes within the Quality Department to provide more automation and to prevent work duplication • Oversee the third party pest control company to ensure the factory is at the highest quality standard and that all recommendations were actioned in a timely manner. • Compile all monthly management reports for the Quality team. Show less



Stobart Air

• Ireland
• Airlines and Aviation
• 100 - 200 Employee

• Customer Operations Supervisor

  • Dec 2017 - Aug 2020

  My duties included Facilities Management, Procurement, Customer complaint handling over the franchise network, Regulation 261 specialist, Weekly and Monthly report generation, Budget Management. Supervisor of a team

• Business Operations Administrator

  • Apr 2014 - Nov 2017

  My duties included payment reconciliation, customer relations liaison for our franchise partners, EU 261 specialist, procurement and facilities administrator.

• Payments Administrator

  • Apr 2008 - Mar 2014

  My duties included credit card reconciliations, chargebacks, credit card sale processing and reconciliation, fraud detection.

• Refunds and chargeback Administrator

  • Apr 2003 - Mar 2008

  My duties included investigating and processing passenger refund requests, investigating and handling of all bank chargebacks. Fraud detention and profiling. Generating weekly and monthly reports as required.



Delvin Recruitment

• Receptionist

  • Feb 2002 - Mar 2003

  My duties included answering the telephone, recording new clients into their database, raising invoices for contract workers, arranging interviews. My duties included answering the telephone, recording new clients into their database, raising invoices for contract workers, arranging interviews.



GLS

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Service Agent

  • Oct 2000 - Feb 2002

  My duties included dealing with customer queries, arranging deliveries, liaising with delivery drivers. My duties included dealing with customer queries, arranging deliveries, liaising with delivery drivers.