Experience

Sourcingpartner, Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2016 - Present

  Managing a call center of 10 agents. Hiring and training. Tracking metrics for individual agents as well as the entire team. Submitting reports showing call center productivity and performance as well as quarterly orders and other various reports for product defects and issues for vendors. Handling escalated issues for customers to best resolve situations and ensure customer satisfaction. Occasionally working with our warehouse crew to assist with inventory and orders. Managing a call center of 10 agents. Hiring and training. Tracking metrics for individual agents as well as the entire team. Submitting reports showing call center productivity and performance as well as quarterly orders and other various reports for product defects and issues for vendors. Handling escalated issues for customers to best resolve situations and ensure customer satisfaction. Occasionally working with our warehouse crew to assist with inventory and orders.