Experience

Desert Radiology

• Application Support Analyst

  • Feb 2014 - Present

  Quality Assurance on images within PACS to ensure images are being placed on the list in a timely manner. Extensive level of Fuji RIS Experience with back end and front end.Knowledge following orders through Iguana and identifying errors as well as resending or modifying orders.Assist end users with clinical application-related issues.Assisting with physician calls to other physicians to deliver patient results.Resposible for delivering 1st line support to all users… Quality Assurance on images within PACS to ensure images are being placed on the list in a timely manner. Extensive level of Fuji RIS Experience with back end and front end.Knowledge following orders through Iguana and identifying errors as well as resending or modifying orders.Assist end users with clinical application-related issues.Assisting with physician calls to other physicians to deliver patient results.Resposible for delivering 1st line support to all users. Correct broken and corrupted studies; split and merge studies as needed.Able to determine critical nature of an incident. Provide excellent customer service.Experience with technical support.Fullfill and log service requests that are received from end users through phone calls and emails. Show more Show less



TELUS International

• Team Lead

  • Jun 2012 - Feb 2014

  Monitor agent calls to ensure quality assurance. Conduct weekly team meetings to go over team performance. Have weekly one on ones to go over individual performance.