Senior Sales Development Representative

• Mar 2023 - Present

We offer a cloud-based finance and management software solution that allows businesses to focus on what really matters. Tailored for the frustrated on-premise legacy software user, and organisations that have outgrown entry-level software, iplicit provides greater flexibility and enhanced levels of reporting, while integrating into other cloud applications — offering a seamless migration path from your existing system. We are the natural choice for organisations seeking to ‘step up’ to next-generation finance software, without losing the functionality they currently enjoy. Customer-centricity is, and always has been, at the heart of iplicit and its parent company, Concept Software. Having implemented corporate ERP solutions for over 25 years, the experience within the team is unparalleled in the UK. Let us free you from old legacy accounting and ERP software and introduce leading-edge cloud solutions.

Public Sector Account Manager – Education

• Sep 2021 - Feb 2023

We know you are challenged with delivering a competitive technology advantage while closely managing spend. That's why we've made it easier than ever to find and engage with the right experts at SHI, helping you build strategies and solutions that will drive innovation, collaboration and security - all with cost optimization & World Class Support as the #1 priorities. We know you are challenged with delivering a competitive technology advantage while closely managing spend. That's why we've made it easier than ever to find and engage with the right experts at SHI, helping you build strategies and solutions that will drive innovation, collaboration and security - all with cost optimization & World Class Support as the #1 priorities.

Account Manager Sales - Multi Academy Trusts (North)

• Dec 2020 - Sep 2021

SIMS is the management information system at the heart of 19,000 schools, including over 700 independent and international schools in 49 countries. SIMS provides the tools to efficiently manage daily school life and drive improvement in learner outcomes. SIMS is the management information system at the heart of 19,000 schools, including over 700 independent and international schools in 49 countries. SIMS provides the tools to efficiently manage daily school life and drive improvement in learner outcomes.

School Sales Consultant - Existing Business Upgrades - Made redundant

• Aug 2018 - Jul 2020

I was responsible for bringing in new business by being proactive with outbound calling. I demonstrated a proactive approach to my work with a drive for success in sales. Utilising my experience, I account manage the delivery of all upgrade requests. I ensure the accuracy of all requirements to deliver accurate and timely customer solutions. I have experience of working within a sales environment over the telephone. I have an understanding of a sales structure and working to targets.

Customer Care Specialist

• Jul 2015 - Aug 2018

Answering incoming phone calls from customers and perform duties including: processing orders, answering questions on products and/or services, research orders and other actions to resolve problems.Work closely with Territory Managers to ensure excellent customer service.Answer queries on products with HCP's, also arrange samples to be sent out to their patients.Research and resolve customer complaints.

Ostomy Welcome Customer Care Specialist

• Jul 2015 - Aug 2018

Customer Service & Sales Representative

• Oct 2012 - Jun 2015

Worked within an outbound call centre, speaking to various outlet types. Speak to customers regularly about new products, promotions and obtain direct Transfer Orders which I would place on the customers behalf with their Wholesaler. Worked with many KPI’s within a 3-month target. Was given target products (beverages) to achieve on quarterly basis’. I contacted customers who I had achieved their commitment to sending in photos of their soft drinks range on a monthly basis, then making fortnightly follow-up calls with them. Talked to customers about new beverages and gave them all information on products, case sizes, option sizes different products was available in. Worked out POR (profit on return) for customers in help them increase their profits on their soft drinks. Hit all targets set, normally before the end of the period. Received ‘Meets & Exceeds’ on many ocassions. Achieved ‘Top Seller’ in the Peterborough office. Within my 2 years, I won 2 Apple iPads, Wesc Headphones, Kindle, 2 x £50 Prezzo Vouchers, 2 x Royal Ascot Premier Tickets with £50 food voucher, 5 x Showcase Cinema Premium Tickets, 5 x Thorpe Park Tickets, Large Coca-Cola Polar Bear, Large Thorntons Easter Egg and Large Coke Bottle filled with miniature chocolates.

Travel Clubs Sales Advisor - Made redundant

• 2011 - 2013

Accepted incoming calls within a call centre environment. Searched a live booking system showing rooms, board types and additional add-ons with hotels. Quoted customers with a wide variety of holiday types. Dealt with multi-centre holidays with different excursions included within the package. Booked an entire family Wedding in Florida with all the Wedding package add-ons, and liaised with resort to ensure that all ran smoothly on the day. Took debit/credit card payments over the telephone. Booked airport/port parking for customers. Booked holiday insurance for customers booking holidays. Worked in Turkey reviewing 21 different hotels and prepared reports for the Product Team to be entered into the brochures.

Customer Advisor (& Barister)

• 2009 - 2011

I have undertaken training courses for Health & Hygiene and also Food Handling. Whilst I have been working at Marks & Spencer I have been awarded a gift voucher, as I achieved 100% for my outstanding customer service. I always put the customer first and treat them as I would wish to be treated. I am also a qualified Barister in coffee making. I have worked in a coffee shop/cafe environment for over two years and am confident in all aspects of my role and am always willing to take on new tasks which are presented to me. I have also been given the opportunity to stand in for the Section Coordinator when she was absent due to annual holiday leave and was left in charge to arrange breaks, paperwork etc.