Michelle Marro
Customer Success Advisor at Calico Cottage, Inc.- Claim this Profile
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Bio
Experience
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Calico Cottage, Inc.
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Customer Success Advisor
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Mar 2022 - Present
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AvoTaco
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New Hyde Park, New York, United States
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Assistant Manager
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Apr 2021 - Mar 2022
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Hyatt Regency
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United States
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Hospitality
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700 & Above Employee
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Catering Sales Coordinator
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Oct 2018 - Mar 2022
Communicates effectively and professionally with existing and potential clients, vendors, as well as other employees. Assists the Catering Sales Manager handle all inquiries and menu distributions. Assists in processing and filing deposits for contracted events. Assisting with property tours and sales appointments. Assists Catering Sales Manager in producing and distributing Event Orders & Resumes to document and communicate client needs to all departments. Attends & prepares necessary documents for event order meetings and any other meetings relating to social events. Assists all relative departments in execution of Catering events. Prepares all signage, menus and collateral for social events in line with departmental procedures. Able to correctly and confidently answer any questions clients may have about the property, menus, service, procedures etc. Maintains knowledge of VIP’s and communicate amenities accordingly. Show less
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Gurney's Montauk Resort and Seawater Spa
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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May 2017 - Oct 2018
Accepted full time position after completing an internship in the previous months, stored and organized guest’s luggage in a timely manner, scheduled Drop Off’s and Pick Up’s for guest with the resort’s courtesy car, suggested things to do, places to eat, and places to go in the town of Montauk and surrounding towns for guests, assists guest’s in making dinner reservations ,kept a clean and organized work place for all employees. Accepted full time position after completing an internship in the previous months, stored and organized guest’s luggage in a timely manner, scheduled Drop Off’s and Pick Up’s for guest with the resort’s courtesy car, suggested things to do, places to eat, and places to go in the town of Montauk and surrounding towns for guests, assists guest’s in making dinner reservations ,kept a clean and organized work place for all employees.
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Rockville Centre Country Club
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Rockville Centre, New York
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Banquet & Event Server
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May 2016 - May 2017
Taking guest and member orders, making key relationships, communication with kitchen staff, communications with management, customer service. Taking guest and member orders, making key relationships, communication with kitchen staff, communications with management, customer service.
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Johnson & Wales University
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Providence, Rhode Island Area
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Front Desk Assistant
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Sep 2013 - Feb 2017
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Clara Barton Camp
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North Oxford, Massachusetts
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Traveling Camp Counselor
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Jun 2015 - Aug 2015
Watched over a small group of children, managed games and activities for the children, and communicated with other staff and directors, Watched over a small group of children, managed games and activities for the children, and communicated with other staff and directors,
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The Radisson Hotel
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Warwick, Rhode Island
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Rotational Intern
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Mar 2015 - May 2015
Rotated through different departments such as Front Desk, Banquets, and Housekeeping. I learned where I want to work in a hotel and how the industry works. I learned how to do the audit overnight and post bills, Also learned the different types of rooms, service, and styles. Rotated through different departments such as Front Desk, Banquets, and Housekeeping. I learned where I want to work in a hotel and how the industry works. I learned how to do the audit overnight and post bills, Also learned the different types of rooms, service, and styles.
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Education
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Johnson & Wales University
Bachelor's of Science, Hotel and Resort Management