Experience

Arvig

• United States
• Telecommunications
• 200 - 300 Employee

• Senior Help Desk Technician

  • Jun 2019 - Present

  Helpdesk Helpdesk


Preferred Credit, Inc.
• United States
• Banking
• 100 - 200 Employee
• Business Application Analyst

  • Mar 2017 - Oct 2017


Bluestem Brands, Inc.

• Operations Analyst

  • Aug 2013 - Feb 2017

  • Assist in new project development by validating business requirements, creating test plans, conducting acceptance and regression tests and resolving post-implementation issues for software releases. • Provide production support for inquiries, process flows, applications and issues • Create, maintain and execute new functionality test cases for Monthly Releases • Create maintain and execute regression test cases for scheduled software deployments • Work with Customer Engagement… Show more • Assist in new project development by validating business requirements, creating test plans, conducting acceptance and regression tests and resolving post-implementation issues for software releases. • Provide production support for inquiries, process flows, applications and issues • Create, maintain and execute new functionality test cases for Monthly Releases • Create maintain and execute regression test cases for scheduled software deployments • Work with Customer Engagement Management & Training for Release documentation • Collaborate with IT department on new functionality for Contact Center releases. • Work in partnership with telephony group as needed for testing or customer set up Show less • Assist in new project development by validating business requirements, creating test plans, conducting acceptance and regression tests and resolving post-implementation issues for software releases. • Provide production support for inquiries, process flows, applications and issues • Create, maintain and execute new functionality test cases for Monthly Releases • Create maintain and execute regression test cases for scheduled software deployments • Work with Customer Engagement… Show more • Assist in new project development by validating business requirements, creating test plans, conducting acceptance and regression tests and resolving post-implementation issues for software releases. • Provide production support for inquiries, process flows, applications and issues • Create, maintain and execute new functionality test cases for Monthly Releases • Create maintain and execute regression test cases for scheduled software deployments • Work with Customer Engagement Management & Training for Release documentation • Collaborate with IT department on new functionality for Contact Center releases. • Work in partnership with telephony group as needed for testing or customer set up Show less


Creative Memories
• Photography
• 1 - 100 Employee
• Systems and Planning Analyst

  • Oct 2001 - Aug 2013

Stearns Manufactoring
• United States
• Hospitals and Health Care
• Sales Assistant

  • Feb 1993 - Aug 2001