Experience

Crestliner Boats

• United States
• Manufacturing
• 1 - 100 Employee

• Senior Customer Care Representative

  • Dec 2017 - Present

  Otsego, MN



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Operations Administrator

  • May 2017 - Nov 2017

  Rogers, MN



GADiiD, Inc.

• United States
• Software Development

• Account Development Manager (Contractor)

  • Feb 2017 - Mar 2017

  Brooklyn Park MN • Established a book of business by selling leading software solutions to small and large businesses • Developed and managed company’s startup sales processes • Created and maintained Zoho CRM workflow structure



Hollander

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Inside Sales Account Manager - US & Canada

  • Jul 2009 - Jun 2016

  Plymouth, MN • Consistently exceeded goals by selling leading software solutions. Achieved FYI 16 at 115%, FY15 at 125% and FY14 with 127% of plan. • Managed sales and product growth for 800 contracted clients and thousands of annual renewal clients. • Sold leading software, services and hardware solutions to business of all sizes. • Maintained strong client relationships with quarterly communications and exceeding their expectations. • Tracked client sales lifecycle in a… Show more • Consistently exceeded goals by selling leading software solutions. Achieved FYI 16 at 115%, FY15 at 125% and FY14 with 127% of plan. • Managed sales and product growth for 800 contracted clients and thousands of annual renewal clients. • Sold leading software, services and hardware solutions to business of all sizes. • Maintained strong client relationships with quarterly communications and exceeding their expectations. • Tracked client sales lifecycle in a substantial sales pipeline of opportunities in Salesforce.com. • Sold, nurtured, and retained over 130 accounts to aid their success on the eBay marketplace. • Retained clients by articulating features, value proposition, competitive position, and market trends. • Created, proposed, managed, and negotiated client orders and term contracts.

• Product Implementation Specialist

  • Feb 2006 - Jul 2009

  Plymouth, MN • Trained clients and new associates on the use of end-user inventory management systems. • Installed leading software onto client’s computers and configured and tested networks and peripherals. • Scheduled, managed and completed client install and training sessions • Tested new update releases and provided enhancements and feed-back for release productivity.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Technical Support Representative

  • Aug 1996 - Oct 2005

  Plymouth, MN • Resolved client’s hardware, software and training issues through telephone support. • Troubleshooted software issues and hardware such as: servers, workstations, networks, and peripherals. • Maintained 99% on customer surveys and exceeded call center metrics on a monthly. • Responsible for resolving ongoing escalated client issues. • Mentored, trained and coached new support technicians as a member of the regional mentor team. • Collaborated with the development team on… Show more • Resolved client’s hardware, software and training issues through telephone support. • Troubleshooted software issues and hardware such as: servers, workstations, networks, and peripherals. • Maintained 99% on customer surveys and exceeded call center metrics on a monthly. • Responsible for resolving ongoing escalated client issues. • Mentored, trained and coached new support technicians as a member of the regional mentor team. • Collaborated with the development team on enhancements and implementation of new product releases. • Point-person on supporting client’s new products and update releases in Alpha and Beta stages. Show less