Experience

Falmouth Exeter Plus

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Head of Student Support

  • Dec 2019 - Present

  • Ownership and planning in developing the framework to combine two services (Living Support and Wellbeing) in becoming one successful multi-disciplinary service.• Working in partnership with my management team, we developed and perfected a seamless, high quality student service experience through process design, simplified access, effective assessment and ‘right skills and resource at the right time’.• Monitoring and reviewing service efficacy across the service to ensure continual improvement.• Supporting the development of university involvement in the multi-disciplinary NHS Primary Care Network; now successfully working in collaboration on student complex/high risk cases.• Lead on risk welfare and behaviour escalation, chairing and Health and Wellbeing meetings and multi-departmental case reviews.• Supporting the development of a partnership and whole university approach to student and staff wellbeing (including a suicide safe implementation plan involving a compassionate communications initiative).• Co-ordination of serious welfare incidents in the student community, working across departments and the university partnership.• Provision of training and support for staff responding to difficult situations/safeguarding concerns and dealing with distress. Show less

• Secondment: Rapid Response Team lead (Covid Testing)

  • Sep 2020 - Jan 2021

• Head of Living Support

  • Sep 2008 - Dec 2019

  • Successfully created and developed an innovative new service, starting as a one-woman co-ordinator and progressing to Head of Service managing a multi-disciplinary team.• Led and developed a “bridging the gap” service providing an interventionist response to behaviour, welfare, engagement issues across the whole student community in two Universities.• Introduced a cause for concern hub as part of the service, supporting and collaborating with other professional services, academic teams (which included the introduction of Prevent through the cause for concern procedure).• Developed and managed key multi-agency relationships implementing shared protocols and procedures and partnership network groups.• Collaborated with key partners and departments in the provision of support and co-ordination of welfare incidents, dealing with mental health crises, managing risk, and post incident investigation.• Established key projects and initiatives working alongside the student union to provide comprehensive and holistic welfare support to the student community.• Delivery of training and awareness sessions across professional and academic services.• Management of the response to student related issues in the community working and liaising with external partners to encourage positive relationships and a proactive and rapid response to complaints and concerns.• Contribution to an out of hours senior escalation response to welfare incidents and part of the organisation and University incident response.• University Service excellence award (twice).• Ongoing development of procedures to interlink with university policy to support welfare intervention and retention.• Current additional interim responsibility managing Wellbeing Services. Show less



Tremough Campus Services

• Living Support Co-ordinator

  • Sep 2008 - Aug 2012

• Residence Manager

  • Aug 2004 - Sep 2008