Michelle Law
GI and Agency Development at Manulife Hong Kong and Macau- Claim this Profile
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English Full professional proficiency
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Cantonese Native or bilingual proficiency
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Putonghua Professional working proficiency
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Bio
Credentials
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Master Digital Transformation
LinkedInOct, 2021- Nov, 2024 -
Getting Things Done
LinkedInSep, 2021- Nov, 2024 -
The Secret: What Great Leaders Know and Do (getAbstract Summary)
LinkedInSep, 2021- Nov, 2024 -
20 Habits of Executive Leadership
LinkedInAug, 2021- Nov, 2024 -
Collaborative Leadership
LinkedInMay, 2021- Nov, 2024 -
Design Thinking: Implementing the Process
LinkedInMay, 2021- Nov, 2024 -
Design Thinking: Understanding the Process
LinkedInMay, 2021- Nov, 2024 -
Learning Brainstorming
LinkedInMay, 2021- Nov, 2024 -
Leading a Customer-Centric Culture
LinkedInFeb, 2021- Nov, 2024 -
Learning Design Thinking: Lead Change in Your Organization
LinkedInFeb, 2021- Nov, 2024 -
frog's FEMA Disaster Relief Innovation
LinkedInFeb, 2021- Nov, 2024 -
Agile Foundations
LinkedInJan, 2021- Nov, 2024 -
Agile Foundations
Project Management InstituteJan, 2021- Nov, 2024 -
Business Collaboration in the Modern Workplace
LinkedInJan, 2021- Nov, 2024 -
Business Collaboration in the Modern Workplace
Project Management InstituteJan, 2021- Nov, 2024 -
Charlene Li on Digital Leadership
LinkedInJan, 2021- Nov, 2024 -
Charlene Li on Digital Leadership
LinkedIn Learning ⋅ Course CertificateJan, 2021- Nov, 2024 -
Customer Service Leadership
LinkedInJan, 2021- Nov, 2024 -
Customer Service Leadership
Project Management InstituteJan, 2021- Nov, 2024 -
Introduction to Digital Twins
LinkedInJan, 2021- Nov, 2024 -
Introduction to Quantum Computing
LinkedInJan, 2021- Nov, 2024 -
Leading with Innovation
LinkedInJan, 2021- Nov, 2024 -
Machine Learning for Marketing: Essential Training
LinkedInJan, 2021- Nov, 2024 -
Stay Lean with Kanban
LinkedInJan, 2021- Nov, 2024 -
Strategic Agility
LinkedInJan, 2021- Nov, 2024 -
The Future of Performance Management
LinkedInJan, 2021- Nov, 2024 -
Agile Product Owner Role: Foundations
LinkedInDec, 2020- Nov, 2024 -
Digital Transformation
LinkedInDec, 2020- Nov, 2024 -
Agile Development Practices
LinkedInOct, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInOct, 2020- Nov, 2024 -
Big Data in the Age of AI
LinkedInOct, 2020- Nov, 2024 -
Blockchain Basics
LinkedInOct, 2020- Nov, 2024 -
Cloud Architecture: Core Concepts
LinkedInOct, 2020- Nov, 2024 -
Digital Transformation for Tech Leaders
LinkedInOct, 2020- Nov, 2024 -
Foundations of The Fourth Industrial Revolution (Industry 4.0)
LinkedInOct, 2020- Nov, 2024 -
Fundamentals of Digital Marketing
Google Digital GarageOct, 2020- Nov, 2024 -
Google Analytics Essentials Training
LinkedIn Learning ⋅ Course CertificateOct, 2020- Nov, 2024 -
Implementing an Information Security Program
LinkedInOct, 2020- Nov, 2024 -
IoT Foundations: Fundamentals
LinkedInOct, 2020- Nov, 2024 -
IoT Foundations: Standards and Ecosystems
LinkedInOct, 2020- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInOct, 2020- Nov, 2024 -
Learning Infographic Design
LinkedIn Learning ⋅ Course CertificateOct, 2020- Nov, 2024 -
RPA, AI, and Cognitive Tech for Leaders
LinkedInOct, 2020- Nov, 2024 -
SEO Foundations
LinkedIn Learning ⋅ Course CertificateOct, 2020- Nov, 2024 -
Social Media Marketing Trends
LinkedIn Learning ⋅ Course CertificateOct, 2020- Nov, 2024 -
Strategic Thinking
LinkedIn Learning ⋅ Course CertificateOct, 2020- Nov, 2024 -
Learning Data Analytics
LinkedIn Learning ⋅ Course CertificateSep, 2020- Nov, 2024 -
CERTIFIED FINANCIAL PLANNER
IFPHK
Experience
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Manulife Hong Kong and Macau
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Hong Kong
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Financial Services
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700 & Above Employee
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GI and Agency Development
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Dec 2022 - Present
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Manulife
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Canada
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Insurance
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700 & Above Employee
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MDRT Champion, Asia
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Aug 2022 - Dec 2022
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Manulife Hong Kong and Macau
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Hong Kong
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Financial Services
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700 & Above Employee
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Macau Operations
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May 2022 - Jul 2022
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Head of Macau Operations
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Apr 2021 - Apr 2022
Drive customer experience enhancements and distribution supports efficiency in Macau operations
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Agency NPS Lead
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Apr 2017 - Mar 2021
Product owners in Agile projects aiming to drive customer and agency experience enhancements. Design and devise a robust communication feedback loop to drive customer centric culture within and through tied agency force.
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Associate Director, Individual Financial Products Business Development
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Jun 2014 - Apr 2017
- Advocate values and benefits of individual financial products to distributors through training and promotion events and campaigns- Strengthen and build customer relationship with distributors through customer events and incentive programs - Support and monitor the above with robust MIS
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Senior Manager, Agency Recruitment & Development
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2011 - May 2014
- Devise business cases to revamp agency recruitment packages- Develop the relevant marketing collaterals, develop the training materials and deliver training, and monitor with MIS- Initiate cross teams project to review agency recruitment contracting process
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Manager, Agency Training & Development
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Feb 2005 - 2011
- Promote participation to SCMP/IFPHK Financial Planner Awards and provide coaching to participants, driving to Manulife`s consecutive winning of Company for Financial Planning Excellence- Participate in cross department projects: implement the new regulation on Financial Needs Analysis and devise interactive financial planning software
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JLL
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United States
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Real Estate
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700 & Above Employee
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Negotiator
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2003 - Jan 2005
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Education
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The Hong Kong University of Science and Technology
Bachelor’s Degree, Bachelor of Business & Administration (Double Major: Finance and Marketing)
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