Experience

Gambit Technologies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2010 - Present

  Provided administrative support to the partners in the company. Scheduling, meeting management, answering phones, and data entry. •Responsible for handling scheduling with key prospects, clients, and internal employees •Process financial data for billing, accounts receivable, accounts payable, and payroll •Handled meeting minutes and follow-up action items as needed •Worked with Gambit’s leadership team to assist in hiring needs across the organization and it’s clients •Working knowledge of Microsoft (Office and Windows) and Apple (iOS) Show less



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Application Support Specialist

  • May 1998 - Jun 2010

  Team was created to provide application and production support and test a wide range of applications across Financial Information Management and Data Applications. • Worked closely with business and technology teams to analyze and resolve issues • Documented and maintained run-books and recovery procedures for applications and services • Involved in testing user entitlements in QA environment before releasing them to production • Performed and reported SOD/EOD checks for applications across different regions • Coordinated between different teams to ensure smooth flow of data to users and downstream applications • Collaborated with DBA/Unix support teams for smooth functioning of applications/jobs • Interacted with Sales management/ Sales Users to understand the requirements and provided solutions • Helped users access new applications, provided users entitlements to existing applications and helped users navigate new tools/applications • Monitored application alerts using in-house tools and escalated to L3 in timely manners • Interacted with application Dev team/app owners and suggested corrective measures. Helped in streamlining support and reported repetitive issues • Involved in onboarding new applications and created relevant documents • Provided application support/user support in form of mails/iview tickets/phone calls etc. • Involved in change and release management Show less



Practice Management Systems

• Software Development
• 1 - 100 Employee

• Application Support Analyst

  • Sep 1994 - May 1998

  Worked on a team responsible for providing application support to Physicians and Dentists across the country. • Responsible for solving application related production issues • Worked with Implementation Managers to develop & manage test plans and schedules • Performed functional and nonfunctional testing for the applications • Provided production support, implementation, and maintenance for the applications • Involved in user requirement analysis, design, coding, testing and review • Provided technical support on issues that arise after deployment to production • Worked with application support and reported bugs into bug tracking system • Worked on bug fixing and supported the production applications, data handling • Supported application issue solutions to ensure system availability Show less