Michelle Konashewych
Director of Operations at The UPS Store Canada- Claim this Profile
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Topline Score
Bio
Imtiaz Haider
Michelle has a very professional managerial skills
Imtiaz Haider
Michelle has a very professional managerial skills
Imtiaz Haider
Michelle has a very professional managerial skills
Imtiaz Haider
Michelle has a very professional managerial skills
Experience
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The UPS Store Canada
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Canada
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Printing Services
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1 - 100 Employee
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Director of Operations
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2008 - Present
At MBEC Communications Inc., franchisor of The UPS Store in Canada, I currently hold the position Director of Operations.Managing our Customer Care Team, resolving escalated customer concerns.Development and deployment of new projects and on going support.Cultivating new and existing vendor relationships.Develop training programs/materials including eLearning.Certified Trainer (Franchise Operations/Shipping/Packaging/POS/Shipping Software Applications/Multi Carrier Platform).Managing and supporting the operational procedures for a network of 360 + franchised locations.Supporting our Area Support Teams across Canada.Management and development of our POS System and deployment.
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Area Training Manager
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2001 - 2008
Worked for the Area Franchisee for The UPS Store network:Provided one on one training for individual new and existing Franchisees.Created report summaries on potential candidates. Managed and worked within the network to assist stores increase sales revenues. Worked for the Area Franchisee for The UPS Store network:Provided one on one training for individual new and existing Franchisees.Created report summaries on potential candidates. Managed and worked within the network to assist stores increase sales revenues.
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Store Manager
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1994 - 2001
Participated in the individual growth of store sales.Managed a staff of 7 associates.Managed and handled all concerns or issues within the store setting.Obtained and managed large corporate clients.Maintained a healthy, efficient, team player oriented working enviornment. Participated in the individual growth of store sales.Managed a staff of 7 associates.Managed and handled all concerns or issues within the store setting.Obtained and managed large corporate clients.Maintained a healthy, efficient, team player oriented working enviornment.
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