Business Operations Manager

• Mar 2023 - Present

As a Business Operations Manager in TSE, I am responsible for overseeing the company's day-to-day operations to ensure efficiency and effectiveness. I work closely with the leadership team to develop and implement processes and systems to optimize operations, manage budgets and resources. Additionally, I also develop employee plan to review talent related matters, including job description, employee contracts and people development plan. The role also manages vendor and supplier relationships and ensuring their service is fully optimized. Show less

Regional Director, GroupM APAC, Talent Development & Organization Effectiveness

• Jan 2012 - Dec 2020

• Learning & Development - Design, Deliver & Evaluate Learning Programs • Launch (2017) & Relaunch (2020)Learning Management System • Design & Deliver OD interventions • Onboarding senior executives • HR initiatives - e.g. data led talent@risk program to improve retention • Support in Business - Advisory role for local markets, coaching & mentoring, new business transition • Learning & Development - Design, Deliver & Evaluate Learning Programs • Launch (2017) & Relaunch (2020)Learning Management System • Design & Deliver OD interventions • Onboarding senior executives • HR initiatives - e.g. data led talent@risk program to improve retention • Support in Business - Advisory role for local markets, coaching & mentoring, new business transition

President, China

• Jan 2010 - Jan 2012

• Led a size of 150-employee company and managed business of the China operation across Beijing, Shanghai and Guangzhou • Implement global ambition and set vision for the local office • Develop business strategy for achieving business results to meet the P&L requirements • New business development and develop business pipeline • Set up a JV company with a local agency • International and local client management • Drive product quality excellence to meet client needs and drive business growth • Resource & People management, organization and team structure • Work on multinational clients : Chanel, Colgate, Microsoft (Windows) etc Show less

Associate Training Director, Asia Pacific

• Jan 2009 - Dec 2009

• Delivery training workshops with focus on Greater China – China, Taiwan and Hong Kong • Develop training plans for China and Hong Kong • Manage and maintenance training data base • Delivery training workshops with focus on Greater China – China, Taiwan and Hong Kong • Develop training plans for China and Hong Kong • Manage and maintenance training data base

Managing Director, Shanghai

• Oct 1997 - Jul 2008

• 2006 to 2008 Managing Director • 2003 to 2006 General Manager • 1997 to 2003 Associate Planning Director to Planning Director • Led a size of 300-employee company and managed business of the Shanghai China operation, it was ranked the number 1 media agency in China. • Responsible for P&L, business development & geographic expansion in Nanjing & Hangzhou to increase revenue streams • Business & Client management – to ensure client satisfaction and retention, cultivate organic growth from existing clients to ensure business growth • People management – to look after organization structure to achieve operation effectiveness. • Work on multinational & Local client clients : Unilever, KFC, DeBeers, Siemens (Nanjiang), Pepsi, Jiangsu China Mobile etc. Show less

Media Manager

• Sep 1996 - Oct 1997