Experience

Mills Properties, Inc.
• Property Management

  • Jan 2020 - Present

Avis Budget Group
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Rental Sales Agent

  • Oct 2019 - Sep 2021


National Alamao STL Airport

• Car Rental Agent

  • Aug 2018 - Feb 2019

  Greet all customers as they arrive on the lot. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. Advise and review rental charges; and provide an accurate receipt to the customer. Provide regarding transportation to the airport terminal. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. Determine if vehicle is being returned with full tank of gas. Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turn back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow. Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. Understand the damage loss report reporting procedure. Show less



Career Strategies

• United States
• Business Consulting and Services

• Leasing Consultant

  • Feb 2018 - Jun 2018

  Reception, rental application processing, work order scheduling for maintenance team, accounts payable with various vendors, property inspection, Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up. Proficient knowledge in HUD (Section 8 Fair Housing), Leasing System Applications including Rent Café, Blue Moon & One Card Show less



BG MULTIFAMILY

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Asst. Property Mang/Leasing Consultant

  • May 2017 - Jun 2018

  Reception, rental application processing, work order scheduling for maintenance team, accounts payable with various vendors, property inspection, Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up. Proficient knowledge in HUD (Section 8 Fair Housing), Leasing System Applications including Yardi & AMSI Show less



Cornerstone Properties, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Specialist

  • Sep 2015 - Feb 2017

  Reception, rental application processing, work order scheduling for maintenance team, accounts payable with various vendors, property inspection, Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up. Reception, rental application processing, work order scheduling for maintenance team, accounts payable with various vendors, property inspection, Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.



Macy's

• 1 - 100 Employee

• Call Center Team Lead

  • Feb 2012 - Apr 2015

  Call Quality Monitoring Call Quality Monitoring



North Valley Manor Nursing & Rehabilitation

• Director of Activities

  • Jun 2010 - Dec 2012

  Developed monthly calendars to ensure residents received enriching activities. Revitalized the Activities Dept. by introducing & implementing new programs, increasing its effectiveness by 80%. Organized Therapeutic Care Plans per the recommendation from physicians & ancillary staff. Developed monthly calendars to ensure residents received enriching activities. Revitalized the Activities Dept. by introducing & implementing new programs, increasing its effectiveness by 80%. Organized Therapeutic Care Plans per the recommendation from physicians & ancillary staff.



Hillside Manor Nursing and Rehabilitation

• Social Services Specialist

  • Apr 2008 - Jun 2010

  Supervised the needs of the residents Conducted Care Plan Meetings with Physicians, ancillary staff, administration & family members of residents. Supervised the needs of the residents Conducted Care Plan Meetings with Physicians, ancillary staff, administration & family members of residents.



Americas Center Edward Jones Dome

• United States
• Entertainment Providers

• Guest Services Concierge

  • Jun 2003 - Nov 2007

  Greeted customers & collected tickets to events. Conducted security processes with patrons. Attended to the needs of performers & athletes competing at the Dome Assisted with Customer complaint resolution & inquiries Greeted customers & collected tickets to events. Conducted security processes with patrons. Attended to the needs of performers & athletes competing at the Dome Assisted with Customer complaint resolution & inquiries



Millennium Hotel and Resort

• India
• Hospitality
• 1 - 100 Employee

• Front Desk Associate/Concierge

  • Feb 1999 - Feb 2002

  Handle aspects of guest check-in & check out procedures Adequate knowledge of PMS & other hotel reservation software Make guest reservations for rooms, activities & transportation Guest liaison for hotel & non-hotel services Handle guest complaints Arrange secretarial & other office services for guests. Answer Inquiries for in-hotel or off-premises attractions, facilities, services or activities. Handle aspects of guest check-in & check out procedures Adequate knowledge of PMS & other hotel reservation software Make guest reservations for rooms, activities & transportation Guest liaison for hotel & non-hotel services Handle guest complaints Arrange secretarial & other office services for guests. Answer Inquiries for in-hotel or off-premises attractions, facilities, services or activities.