Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Student Success Manager

  • Oct 2010 - Present



Kaplan University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Advisor

  • Oct 2009 - Present

  Responsible for assisting management with the overall performance of the team, to ensure sales goals are met. Works with the director/associate director to help instill a sense of responsibility, leadership, and accountability in fellow teammates to improve student experience, quality of customer service, and overall team performance. Assist management with day to day operations of the admissions team, coaches Admissions Representatives to ensure skill development, implements and monitors student follow up procedures, provides feedback necessary to improve the student interaction, and maintains communication with Admissions management. Maintains expert knowledge of programs offered and takes responsibility for keeping current with program changes and new programs offered. Motivates and supports team members, participates in programs for self-improvement and professional development, facilitates inter-departmental communications to help create a positive, team-oriented atmosphere Act as front-line for people management, including all human resources-related issues. Responsible for gathering the information required to conduct performance reviews. Act as the communication link between the front-line and management. Disseminates information to the team and forwards information to management in a timely manner. Works closely with team members to resolve customer problems and reports as required on performance, issues and resolutions. Submits ideas and solutions for service based on observations and analysis. Gathering information for process development through customer and team member feedback. Show less



Frederick's of Hollywood

• Retail Apparel and Fashion
• 1 - 100 Employee

• Manager

  • Nov 2005 - Oct 2009

  Calculated daily sales goal for all employees and conversions for the store. Process daily reports which include payroll adherence, calculating conversations and units per transaction. Meet and exceed daily sales goals as an individual and assist other sales employees to meet and exceed sales goals. Coach and develop new and existing employees on new selling techniques to maximize each sales transaction. Recruited and interviewed new qualified employees to maximize the stores sales force. Provide top-notch customer service to each and every customer making them feel that they are the only customer that counts. Merchandise the store to the company campaigns and standards. Hold monthly sales meets to review the sales results from the prior month. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Relationship Specialist

  • May 2002 - Nov 2008

  Work side by side with relationship manager to develop new banking relationships and maintain existing banking relationships. Maintain and grows profitable account relationships with less complex business customers that have annual gross sales of generally more than $2MM and less than $20MM. Ensures the overall success & growth of an assigned portfolio by deepening relationships of existing customers and through the acquisition of new customers. Continually partners with existing customers in order to fully understand their businesses, goals, strategies and challenges. Assist with loan closings; prepare loan documents and collecting closing fees, as well as coordinate with attorneys to set up loan closings Assist with all service requests for deposit accounts and loan relationships. Develop internal partnerships to deliver the entire bank to each and every client. Provide great customer service by going above and beyond for each client. Help develop marketing plans to bring in new prospects. Cross sell other bank sticky products to deepen the banking relationship. Show less