Account Manager

• Jul 2023 - Present

Associate Account Director

• Jul 2022 - Dec 2022

Responsibilities include developing exceptional, high-quality strategies, building and retaining client relationships, delivering on tangible strategies, developing long-lasting partner relationships built on trust, delivering highly strategic reporting and analyses, exceeding target KPIs, testing and measuring incrementality, aligning on internal company-wide objectives, driving contract expansions, internal/external forecasting, employee management, and retention, staffing and utilization internally, interviewing, and firm building activities. Show less

Senior Account Manager Pod Lead

• Oct 2020 - Jun 2022

Manage pod of Affiliate team members, coaching execution of effective strategies to drive client growth. Main point of contact for client escalations. Prioritizes tactics to align with the client’s goals and proactively adjusts goals when client’s scope of work or agenda doesn’t align.

Senior Account Manager/APAC Regional Lead - Global Team

• Oct 2018 - Oct 2020

Management of APAC Affiliate team working closely with global client services to execute global campaigns, supporting international expansion projects where needed and supporting sales efforts for brands looking to expand globally. Work with senior client contacts and key regional publishers. Hire, supervise and train APAC team members from Singapore and Australia.

Senior Account Manager - US Core Team

• Aug 2018 - Oct 2018

Account Manager - US Core Team

• Aug 2017 - Aug 2018

Manager, Affiliate Services

• Nov 2016 - Aug 2017

Serve as a mentor, coaching and guiding Affiliate team members to excel in their daily tasks. Train new employees and interns on our full-service, elite affiliate management offering. Review/complete tasks for some of the largest managed clients on the Pepperjam Network. Work with clients in understanding Key Performance Indicators (KPIs), goals and benchmarks for affiliate success. Lead weekly calls and present quarterly business reviews and tactics while collaborating with team associates in developing and executing client needs. Effectively leverage partners to drive business solutions resulting in mutual business growth and outstanding brand and partner satisfaction. Develop and execute an effective marketing plan to generate sales opportunities. Managing the alignment of brand sales and performance to ensure capability and execution. Provide strong analytical focus, ability to aggregate and manipulate large data sets. Provide revenue forecasts and maintain client budgets weekly/monthly/yearly. Show less

Senior Associate, Affiliate

• Dec 2013 - Nov 2016

Manage a portfolio of top tier Affiliate accounts, analyze, maintain and optimize programs on a daily basis, provide publisher recommendations, and communicate information about client campaigns, while identifying trends within the industry. Responsibilities include managing KPIs, goals and benchmarks for success, revenue forecasts, maintain client budgets, develop client strategy and tactics, analyze data and evaluate performance, conduct quarterly competitive analysis, distribute network communications, negotiate and secure publisher placements, while maintaining budget and proving a positive client ROI. Show less

Search Manager, PPC

• Jul 2013 - Dec 2013

Act as the face of the company to high profile Pay Per Click clients by ensuring goals and expectations are reached while managing search analysts with budgets ranging in millions. Develop, execute and monitor search campaigns utilizing DoubleClick Software. Create brand strategies, perform in-depth quantitative analyses of marketing campaigns, reporting, monthly billing, manage IO's. Work with media teams and vendors to reach overall client expectations. Act as the face of the company to high profile Pay Per Click clients by ensuring goals and expectations are reached while managing search analysts with budgets ranging in millions. Develop, execute and monitor search campaigns utilizing DoubleClick Software. Create brand strategies, perform in-depth quantitative analyses of marketing campaigns, reporting, monthly billing, manage IO's. Work with media teams and vendors to reach overall client expectations.

Search Account Manager, PPC

• Jul 2010 - Jul 2013

Worked closely to manage Pay Per Click campaigns and account team while maintaining a client facing role. Handled/supported the day-to-day client communications and work team on tasks, campaign planning, set-up, launch coordination, reporting and analysis. Focused on identifying opportunities to grow client campaigns and execute on new services. Worked closely to manage Pay Per Click campaigns and account team while maintaining a client facing role. Handled/supported the day-to-day client communications and work team on tasks, campaign planning, set-up, launch coordination, reporting and analysis. Focused on identifying opportunities to grow client campaigns and execute on new services.