Experience

Five Four

• Information Technology & Services

• Member Experience Director

  • Jun 2014 - Present

  • Define and structure the Member Experience department• Provide consumer insights to all departments showing the effectiveness of program changes• Responsible for top-down communication of important company changes and updates• Work with all departments to ensure that membership meets all expectations and a high quality experience• Set up, train and currently manage customer service departments for associated verticals: New Republic, Clean Monster, Ales Grey, Club Fantasy, Midnight Studios, 4Hunnid and Period Co.• Direct manager for a team of 15, tasked with providing excellent service by being attentive, observant and perceptive of consumer trends and demands Show less

• Member Experience Stylist

  • Sep 2013 - Jun 2014

  • Curated individualized packages based on member profile, style preferences and price points• Investigated logistical flaws to provide short and long term solutions to streamline the club experience• Courteously communicated with Five Four Club members via Email, LiveChat, Social Media and Phones as added value to enhance membership service



GEPIK

• Human Resources Services
• 1 - 100 Employee

• Guest English Teacher

  • Feb 2011 - Mar 2013

  • Implemented and monitored a class schedule for 1,000 students • Collaborated creatively and professionally with colleagues to coordinate culturally stimulating teaching material • Led the staff in editing and revising all articles for our English Newspaper to be submitted to and reviewed by the Ministry of Korean Education • Was responsible for creating multimedia materials (handouts, videos, voice recordings and PowerPoints) and distributing them in support of the English curriculum • Implemented and monitored a class schedule for 1,000 students • Collaborated creatively and professionally with colleagues to coordinate culturally stimulating teaching material • Led the staff in editing and revising all articles for our English Newspaper to be submitted to and reviewed by the Ministry of Korean Education • Was responsible for creating multimedia materials (handouts, videos, voice recordings and PowerPoints) and distributing them in support of the English curriculum