Experience

TCB - The Cooperative Bank

• United States
• Banking
• 1 - 100 Employee

• Retail Support & Training Specialist

  • Mar 2023 - Present



South Shore Bank

• United States
• Banking
• 100 - 200 Employee

• Retail & Training Specialist

  • Nov 2021 - Mar 2023



Metro Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Branch Manager

  • Apr 2021 - Nov 2021

• Assistant Branch Manager

  • Apr 2020 - Apr 2021



Rockland Trust

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Apr 2019 - Apr 2020



White Elephant Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Apr 2016 - Apr 2020

  Nantucket, MA Oversee the front desk agents both at the White Elephant Hotel and the White Elephant Village, as well as the Spa coordinators and therapists. Check guests in and out, answer any guest’s questions and resolve any issues that may arise. Responsible for scheduling, mid-season evaluations, payroll, and up keep of the end of month inventory. Delegates tasks between the bellman and front desk staff to keep them occupied



Nantucket Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Branch Manager

  • Jan 2019 - Apr 2019

  Supervise and train employee in daily performance of essential functions, including product, service sales, new business acquisitions and policy & procedures Ensure employee adhere to government regulations Present a positive public image throughout community with involvement in various organizations and activities. Perform compliance audits, assess and delegate work assignments, evaluate and administer annual and mid annual performance reviews for staff

• Teller Manager

  • Oct 2017 - Jan 2019

  Oversee teller staff and ensure that customers are being greeted promptly Manage Vault and conduct monthly audits. Assist with customers with any customer service concerns and participate in Quarterly/Yearly sales goals Implement policy and procedures, as well provide mid-year and yearly reviews Responsible for opening and closing the building ensured that it was properly secure

• Personal Banker

  • Nov 2016 - Oct 2017

  Engage with customers as they enter the branch and try to determine how I can serve them Participate and achieve team/personal sales goals for the year and quarter Responsible of preforming teller transactions when need as well as retaining and deeping existing customer relationships by cross selling a variety of products to meet the customer’s needs. Preform opening and closing duties and ensure that cash box and checks balance.



White Elephant Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Spa Coordinator

  • Apr 2014 - Dec 2015

  Nantucket, MA Open and close the Spa, Ensure that the Rooms are prepared and fully stocked for the day. Answer Calls, Book appointments and manage the Therapists Schedules Check Guests in and out for appointment and Promote Product Retail Ensure that Guest Satisfaction is fulfilled