Experience

Greater Anglia

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Driver Traincrew Manager

  • Sep 2022 - Present

• Customer Information Controller

  • Jun 2020 - Oct 2022

  Customer Information Controller



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Area Shrinkage and Security Manager

  • Nov 2018 - Nov 2019

  • Responsible in a multi-faceted role with the primary remit to ensure stores develop and implement effective stock loss / shrinkage and security measures. • Coaching and training staff across all levels in shrinkage control and security measures. Monitoring adherence to procedures, providing constructive feedback where due. • Engaging with community stakeholders including local community groups and the Police. Reciprocating updates affecting all members to support continuous improvement. • Taking part in regular meetings with management and peers to discuss and explore initiatives capable of improving overall performance. • Monitoring performance of stores under remit, across various measures. Analysing trends and exceptions to support decision making. • Carrying out regular stock management and security audits to understand any inherent or emerging concerns. Administering audit records to support future ease of reference. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Experience Manager

  • Mar 2007 - Mar 2018

  Accountable in a lead role to ensure 200+ colleagues across various stores deliver per brand and operational standards and KPIs.• Designing and undertaking regular audits on all stores areas to ensure compliance with trading regulations, brand standards company standards.• Reporting on performance to senior management, across various measures including staff and customer satisfaction, sales and operational compliance.• Designing and delivering training for all staff; updating training matrices and auditing comprehension to ensure performance.• Utilising customer feedback and complaints to support operational improvements and re-training of staff.• Working closely with store management and senior stakeholders in the business to agree continuous improvement initiatives and training schedules. Providing insight where due to ensure minimal disruption to business as usual operations.• Leading by example at all times; advocating brand and service standards amongst all employees to drive regional performance and staff development. Show less

• Senior Non Food Trader

  • Mar 2004 - Mar 2007

• Clothing Manager

  • Mar 2002 - Mar 2004

• Grocery Manager

  • Mar 2000 - Mar 2002

• Night Replenishment

  • Mar 1997 - Mar 2000