Experience

Nassau Financial Group

• United States
• Insurance
• 200 - 300 Employee

• Senior Operations Development Business Analyst

  • Jun 2014 - Present

  -Research issues to determine if there is a system issue or user issue. -Creation of Business Requirements -Creation and execution of user acceptance test plans -Work with offshore IT team to resolve issues, discuss requests and provide business insight -Corporate project engagement and testing -Web testing -Output testing -Data requests and Data Analysis -Jira -Quality Center -R queries -Microsoft Suite

• Operations Development Business Analyst

  • May 2006 - Jun 2014

  Refer to Senior Operations Development Business Analyst description

• Policy Change Analyst

  • Apr 1995 - May 2006

  -Responsible for processing complex changes including payment changes, dividend changes, calculation of values, rider changes and corrective processing -Research, respond to and document complex inquiries -Answered client and agent phone lines -Documented procedures and training for different types of processing -Business coordinator for Projects and corrective processing

• Receptionist Security Officer

  • Apr 1994 - Apr 1995

  -Answered incoming phone line -Made sure the building was secure and handled medical emergencies -Worked with Human Resources with regards to sensitive information