Vice President of Operations

• Jun 2023 - Present

Director Of Operations

• Jan 2021 - Jul 2023

Sales Operations Manager

• Jun 2020 - Jan 2021

Project Manager

• Nov 2019 - Mar 2020

• Executed efficiency projects from initiation to close • Developed an item master setup policy and procedure • Directed cross-functional onboarding team, and project managed retail partner onboarding • Optimized NetSuite ERP for sales team usage • Managed Sales Launch Milestones and other Project Calendars in Asana • Executed efficiency projects from initiation to close • Developed an item master setup policy and procedure • Directed cross-functional onboarding team, and project managed retail partner onboarding • Optimized NetSuite ERP for sales team usage • Managed Sales Launch Milestones and other Project Calendars in Asana

Sales Project Manager

• May 2018 - Nov 2019

• Project managed all aspects of onboarding new retail partners with cross-functional team • Served as liaison between supply chain and sales team • Coordinated all advanced pricing rules in JD Edwards ERP • Published price lists out to sales team and other key stakeholders • Maintained sales item setups on GDSN portals and JIRA

Brand Protection Coordinator, Customer Service Management

• Oct 2016 - May 2018

• Analyzed credit card fraud, saving Honest Company $1 MIL over 2 years • Disputed chargebacks, winning back $50K in 1 year • Lead cross-functional team who reviewed package claims and exceptions, winning $90K in claims in 1 year• Responded to all fraud calls and inquiries • Developed best practices/tools with tech team to combat bad actors

Office Manager, North America

• Apr 2016 - Sep 2016

• Gave administrative support for the North America Regional Team of a large gaming company • Organized, designed and executed team-building events for a group of 100 • Facilitated office moves • Ran monthly team stand-ups • Gave administrative support for the North America Regional Team of a large gaming company • Organized, designed and executed team-building events for a group of 100 • Facilitated office moves • Ran monthly team stand-ups

Executive Assistant/ Office Manager

• Aug 2015 - Apr 2016

• Managed the ED's schedule and travel, maintained office functions • Provided administrative support to the Board of Directors • Trained and led volunteers during the organization's annual fundraising gala • Assisted the CFO with reconciliation reports • Managed the ED's schedule and travel, maintained office functions • Provided administrative support to the Board of Directors • Trained and led volunteers during the organization's annual fundraising gala • Assisted the CFO with reconciliation reports

Office Manager

• Sep 2011 - Jul 2015

• Designed and implemented all required training programs for internal staff • Managed the Blackbaud donor database • Served as the facility coordinator for a 27,000 square foot building • Managed the reception staff and volunteers • Designed/implemented all customer service processes • Designed and implemented all required training programs for internal staff • Managed the Blackbaud donor database • Served as the facility coordinator for a 27,000 square foot building • Managed the reception staff and volunteers • Designed/implemented all customer service processes

Nightside Police Reporter/Freelancer

• Feb 2010 - May 2011

• Wrote and pitched stories for the police beat • Covered general assignment stories • Updated Obituaries and online headlines • Wrote and pitched stories for the police beat • Covered general assignment stories • Updated Obituaries and online headlines

Editor-in-Chief, University Leader

• Apr 2007 - Dec 2009

• Managed the collegiate newspaper staff • Designed page layout • Wrote/edited stories • Managed the collegiate newspaper staff • Designed page layout • Wrote/edited stories