Michelle Iizuka
Compliance Officer at Ready Care Services- Claim this Profile
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English Native or bilingual proficiency
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Japanese -
Topline Score
Bio
Credentials
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Aiming high for disabled children course - Understanding ASD & ADHD
-Dec, 2017- Oct, 2024 -
Challenging behaviour
-Dec, 2017- Oct, 2024 -
Learning disabilities
-Dec, 2017- Oct, 2024 -
Safe guarding of vulnerable adults
-Dec, 2017- Oct, 2024 -
Specialist Dementia
-Dec, 2017- Oct, 2024 -
Working with children - Safe guarding
-Dec, 2017- Oct, 2024 -
NVQ level 2 in Customer Service
-Jan, 2016- Oct, 2024 -
NVQ Level 4 Diploma in Event Management
-Jan, 2012- Oct, 2024 -
NVQ level 3 in Health and Social Care.
-Jan, 2010- Oct, 2024 -
Emergency first aid at work
-Dec, 2010- Oct, 2024 -
Paediatrics first aid course
-Dec, 2010- Oct, 2024
Experience
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Ready Care Services
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Compliance Officer
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Aug 2020 - Present
As compliance officer my role is to ensure that the company functions in a legal and ethical manner whilst meeting its business goals. I am responsible for developing compliance programmes, reviewing company policies and advising management on possible risks. I respond to and resolve complaints within the service and play a large part in setting up an effective audit policy. I oversee the daily auditing of medication alerts, client and staff files, managers’ audits, as well as the overseeing of mandatory training. I ensure that all Covid risk assessments are completed and recording of Covid tests and vaccines are collated. Alongside this I also manage the recruitment side of the business and record all information on detailed spreadsheets.
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Quality Monitoring Officer
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Dec 2019 - Aug 2020
My role is to maintain quality of care whilst ensuring compliance to regulatory and statutory requirements. Working together with the senior care team and carers to ensure standards are met in the community and company policies and procedures are adhered to. Responding to complaints sensitively and effectively, ensuring impartiality and a speedy outcome. Working with CQC, the regulatory body and ensuring compliancy. My role is to maintain quality of care whilst ensuring compliance to regulatory and statutory requirements. Working together with the senior care team and carers to ensure standards are met in the community and company policies and procedures are adhered to. Responding to complaints sensitively and effectively, ensuring impartiality and a speedy outcome. Working with CQC, the regulatory body and ensuring compliancy.
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S.E.S.N.H.A.
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Germany
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Business Consulting and Services
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Administrative Assistant
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Feb 2015 - Dec 2019
A wide range of responsibilities including: General office duties including online file control. Quality officer support, ensuring all client risk assessments are accurate and compliant for CQC inspection. Liaising with service users and their families regarding their care and support services. Liaising with senior care team and management to ensure timely action is taken, and care plans and risk assessments are up to date. Liaising with social workers, occupational therapists, doctors, nurses and other health professionals to ensure a smooth delivery of service. Ensuring company policies and procedures are met and training material is completed and submitted in a timely fashion. Working on the operations team dealing with complaints that need a fast and effective response. Offering appropriate guidance to carers when dealing with problems within the community and working effectively on the emergency response team. Ensuring carer timesheet and mileage are accurate.
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Sales Assistant
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Mar 2013 - Feb 2015
Responsibilities include food preparation and table service within the bakery's cafe. Responsibilities include food preparation and table service within the bakery's cafe.
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LOCAL LINKS WITH US
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United Kingdom
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Charity Co-ordinator
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Jan 2012 - Feb 2013
Responsibilities including coordinating the successful delivery of food, entertainment, volunteers, carers, transport, local services and activities to two day clubs per week in Bishop Stortford. The charities administration, fundraising activities and grant funding applications. Organisation of day trips and the risk assessments needed to ensure the safety of all involved. Ensuring the safe pick up of clients from Bishop's Stortford, Sawbridgeworth, Harlow and Uttelsford to club and home again. Organising trustees meetings and taking minutes. Working with volunteers and training carers, ensuring a good standard of care within the club day.
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Care By Us Ltd
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Senior carer
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Feb 2011 - Feb 2013
Responsibilities included working with elderly and vulnerable adults with learning difficulties. Responsibilities included working with elderly and vulnerable adults with learning difficulties.
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The Voice Charity
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United States
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Performing Arts
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Secretary
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Sep 2011 - Jul 2012
Responsibilities included general administration and taking minutes. Responsibilities included general administration and taking minutes.
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Allied Healthcare
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Senior Carer
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Feb 2011 - Jan 2012
Providing care to the elderly, disabled and vulnerable in the community. Providing care to the elderly, disabled and vulnerable in the community.
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Charity
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Switzerland
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Non-profit Organizations
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Full time mother and fundraising coordinator
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Jan 2006 - Dec 2010
Whilst being at home for my children during their formative years, I have concentrated on managing events and fundraising activities. At the helm of a fundraising committee I have organised concerts, sales, talent shows and abseiling events and, over the last three and a half years have raised over 50,000 for the Charity. Whilst being at home for my children during their formative years, I have concentrated on managing events and fundraising activities. At the helm of a fundraising committee I have organised concerts, sales, talent shows and abseiling events and, over the last three and a half years have raised over 50,000 for the Charity.
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Senior carer
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Jan 2002 - Dec 2006
Building trust and relationships on a daily basis and understanding the importance of recognising individual needs. Being creative, adaptable and flexible in the workplace. To know and understand relevant legal requirements to ensure they were met by myself and by my colleagues, including Health and safety legislation and infection control. Carrying out regular spot checks, client liaison and assessments. Building trust and relationships on a daily basis and understanding the importance of recognising individual needs. Being creative, adaptable and flexible in the workplace. To know and understand relevant legal requirements to ensure they were met by myself and by my colleagues, including Health and safety legislation and infection control. Carrying out regular spot checks, client liaison and assessments.
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Clerical Assistant
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Jan 2001 - Dec 2002
Data input, receiving goods, liaising with drivers, taking orders and updating spreadsheets. Data input, receiving goods, liaising with drivers, taking orders and updating spreadsheets.
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Jacon
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United States
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Construction
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1 - 100 Employee
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Self employed English teacher
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Oct 1984 - Mar 2001
Teaching English as a foreign language in language schools to adults and children, to company boards of directors at their place of work. Teaching English as a foreign language in language schools to adults and children, to company boards of directors at their place of work.
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Argos
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Malta
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Banking
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Shop Assistant
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Jul 1984 - Oct 1984
Responsibilities including computer operating, cash register operating at stocktaking. Responsibilities including computer operating, cash register operating at stocktaking.
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Education
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1979 - 1984
Runton Hill School for Girls
Community
