Michelle Hendricks
Customer Service Supervisor at Administrative Concepts, Inc- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Pro Tools User Level
Avid Technology
Experience
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Administrative Concepts, Inc
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United States
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Insurance
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1 - 100 Employee
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Customer Service Supervisor
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Jun 2021 - Present
Customer and client support, resolving escalated matters for individuals, insurance carriers, brokers, employers, and additional business partners. Employee coaching and ongoing educational support. Inter-departmental coordination. Departmental procedure creation and implementation.
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Customer Service Auditor
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Oct 2019 - May 2021
Detailed review and documentation of employee-client communications. Training, coaching, productivity and QA management.
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Customer Service Representative
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Sep 2018 - Oct 2019
Phone and email communication with insureds, brokers, and healthcare providers to explain policy benefit and claim details.
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Springboard Media
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Information Technology & Services
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1 - 100 Employee
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Junior Sales Representative
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Jul 2016 - Sep 2018
Retail sales at an Apple Premier Partner location. Sold tech products and services ranging from phones and computers, to device protection plans, tech support, repairs and upgrades, speakers, and home automation. Troubleshooting hardware and software problems, providing customer support over phone, email, and in store for failing hardware and unfamiliar software. Assisting with computer setup, software installation and setup, creating and altering Microsoft, Google, Apple ID, and other… Show more Retail sales at an Apple Premier Partner location. Sold tech products and services ranging from phones and computers, to device protection plans, tech support, repairs and upgrades, speakers, and home automation. Troubleshooting hardware and software problems, providing customer support over phone, email, and in store for failing hardware and unfamiliar software. Assisting with computer setup, software installation and setup, creating and altering Microsoft, Google, Apple ID, and other accounts. Show less Retail sales at an Apple Premier Partner location. Sold tech products and services ranging from phones and computers, to device protection plans, tech support, repairs and upgrades, speakers, and home automation. Troubleshooting hardware and software problems, providing customer support over phone, email, and in store for failing hardware and unfamiliar software. Assisting with computer setup, software installation and setup, creating and altering Microsoft, Google, Apple ID, and other… Show more Retail sales at an Apple Premier Partner location. Sold tech products and services ranging from phones and computers, to device protection plans, tech support, repairs and upgrades, speakers, and home automation. Troubleshooting hardware and software problems, providing customer support over phone, email, and in store for failing hardware and unfamiliar software. Assisting with computer setup, software installation and setup, creating and altering Microsoft, Google, Apple ID, and other accounts. Show less
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University of Valley Forge
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United States
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Higher Education
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100 - 200 Employee
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Registrar Office Assistant
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Oct 2015 - Apr 2018
Organization and entry of data using Jenzabar for AD to RE transfer, evaluation and entry of transfer credits, grade changes, course building, and more. Generated and manipulated InfoMaker reports, exported and aggregated in Excel. Extensive staff, faculty, and student interaction to coordinate course offerings, schedules, transfers, grade changes, etc. Organization and entry of data using Jenzabar for AD to RE transfer, evaluation and entry of transfer credits, grade changes, course building, and more. Generated and manipulated InfoMaker reports, exported and aggregated in Excel. Extensive staff, faculty, and student interaction to coordinate course offerings, schedules, transfers, grade changes, etc.
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Education
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2011 - 2016
University of Valley Forge
Bachelor of Science (BS), Digital Media - Recording Arts
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