Experience

Action Door

• United States
• Construction
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Jul 2022 - Present



Invacare Corporation

• United States
• Medical Device
• 700 & Above Employee

• Customer Service Specialist

  • 2018 - 2022

  Responsible for final integration of back-office mechanics from merged operation to legacy division operation.• Trained the entire Customer Service department and sales team for Invacare when merged on product portfolio.• Ensured all corrections and changes completed on complex Excel spreadsheets.• Worked on approval team given ability to change pricing on orders, remove freight from orders and issue call tags to pick up product from customers in Oracle and SAP.• Directed releasing of orders as approved for shipments on very large orders supporting the Marketing team.• Created a share drive with all product information and reference materials for legacy items.• Processed orders from all avenues for legacy items and Invacare and was part of rekey team that entered orders from Oracle and SAP with new system implementation.• Worked closely with a high volume customer that was a priority for quotes and orders for both the legacy division and Invacare • Managed six email boxes to provide responses to internal reps and customers in a timely manner.• Included all prior responsibilities of the previous positions.

• Product Specialist

  • 2015 - 2018

  Trained New Employees on the back-office system operations and FDA compliance issues.• Worked closely with a high-volume customer that was a priority for quotes and orders.• Processed new online account registrations as well as provide website support as needed by the customers.• Entered and updated all sales contracts. • Trained in ETQ web based program to log complaints on products. • Continued all prior responsibilities of the previous positions

• Compliance Administrator

  • 2011 - 2015

  Processed, Organized and filed FDA paperwork for shipment of product while the company was in a consent decree. * Invoiced orders for direct shipment from Suppliers.* Released orders and account holds once FDA compliance paperwork received for each customer.* Implemented a shared drive to provide the department access to all updated forms needed. * Continued all functions below as The New Accounts Specialists along with new responsibilities in Compliance.



Invacare Corporation

• United States
• Medical Device
• 700 & Above Employee

• New Account Specialist

  • 2000 - 2010

  Provided all back-office support to ensure customer service flow worked efficiently. * Collected all necessary paperwork from customers to obtaining an account number in a timely manner. * Processed information on credit application for financial services into the system. * Ensured all faxed in orders, (45–65 per day), emailed order (25-40 per day), web orders (30-50 per day) handled without error. * Managed EDI Electronics orders to ensure lowest rejection rates, supporting smooth back-office flow. * Processed all custom upholstery/rehab product orders for the entire department. * Worked with the production supervisor to expedite orders * Collaborated closely with intercompany international accounts to ensure orders placed and shipped properly. This included using MS Excel to include the country of origin for each product on the order. * Researched credit requests as well as inputted the credit memos and bill only forms when necessary. * Worked on a team that designed and implemented a system (Onbase) for a paperless system.

• Customer Service Coordinator

  • 1998 - 2000

  Responsible for Handling incoming calls and orders.* Managed 40-50 calls per day in an efficient manner. * Researched parts books and serial number to look up part numbers * Compared schematics to ensure company subsidiaries items were appropriate.