Experience

Warners Midlands PLC

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Customer Sales Manager

  • Apr 2010 - Present

  Overall responsibility for the Customer Services department ensuring that the company turnover targets are met by achieving growth from our existing customer base. Key objectives:  Setting, managing and measuring targets for the department and Key Account Managers  Customer complaint resolution  Creating strategies for new business  Prioritising customer requirements and liaising with customer and production teams to manage customer business on time and within… Show more Overall responsibility for the Customer Services department ensuring that the company turnover targets are met by achieving growth from our existing customer base. Key objectives:  Setting, managing and measuring targets for the department and Key Account Managers  Customer complaint resolution  Creating strategies for new business  Prioritising customer requirements and liaising with customer and production teams to manage customer business on time and within budget  Training and development for the Customer Services’ team

• Key Account Manager

  • Oct 1998 - Apr 2010

  Key Account Manager for @ 200 customers Primary responsibilities  Ensuring work was processed to time and to budget  The management of customer expectations in terms of quality and delivery  Resolving customer complaints  Sourcing new business through negotiation and closing skills  Managing face to face appointments



Warners Midlands PLC

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Internal Customer Support

  • Oct 1996 - 1998

  Providing administrative support to the Key Account Managers Primary Responsibilities  * Liaising between Key Account Managers and Production to ensure customer delivery  * Responsible for maintaining ISO and other accreditations  * Providing accurate documentation to support customer business

• European Commercial Assistant

  • Jul 1993 - Oct 1996

  Liaising between Marketing Director and European contacts and agents Primary Responsibilities  * Arranging internal and overseas appointments  * Providing administrative support for European projects and the Marketing Director  * Telemarketing and liaising with potential and existing European contacts